LensCraftersReviews of lenscrafters.com

I had a wonderful experience at the Freehold mall, purchasing my glasses. Marian was fantastic and very knowledgeable, Kellie and Anila were also fantastic! LensCrafters is lucky to have such wonderful staff! I highly recommend!

I was recently served by Store Market Manager Matt Fawcett at the Tunnel Rd Ashville NC store. He was very helpful and generous during my visit. He should be highly recognized for his customer-oriented attitude -- what a great store !!

My online shopping experience with LensCrafters.Com is actually one of the worst I've ever experienced. I ordered contacts, and glasses. Two separate orders because that was the only way I was allowed to use my insurance for each purchase. My contacts came and they were the wrong prescription. I called, started a return process. But because I had used my insurance on those, I was unable to purchase a new pair with my insurance. I had to pay out of pocket. I also purchased glasses. Nice ones. Michael Kors. Was very excited for them. Instead, I was sent some man's Ray Ban prescription glasses. Again, I called, returned them, asked for mine to be replaced. A replacement order was initiated, and then three days later, I get an e-mail saying they don't have the prescription for my glasses. Despite me having uploaded it and sent it in multiple times for the original order. I attempted MANY times to upload through the website, but none of the pages would load and allow me to upload. I was offered no compensation, no discount, nothing. I was still charged for my glasses (it's been 25 days since my original order - I still dont have them.) And I can't use my insurance anywhere else because I used my allotted benefits at this stupid website.

I needed to replace my scratched lenses, which were covered by the extended warranty I had purchased. The process was fast and easy. Kudos to Jo who continually gives 5* service. For many years now, Jo is the one I look for when I need assistance.

Ordered online Rx glasses and after spending $416 came in with wrong Rx. Glasses sent are wrong Rx and cannot see with them. Customer service is poor! Out $416 and I do not recommend LensCrafters’s online!!!

I ordered frames and lenses online, which was an ordeal in and of itself. The customer service reps can't be operating in real time; I got multiple emails saying that they hadn't received my prescription from my optometrist when the office faxed and emailed the prescription three times while I was standing there. I waited two and a half weeks for my glasses to come and when they arrived they had a completely different frame than what I'd ordered (I ordered a pair of Oakley Socket 5.0 and received Oakley Airdrops), the lenses were blue-light filtered (I never ordered those), and the frame was so warped that I couldn't even put them on my face. The local associate was very cool about it all, straightened the frames, and helped direct me to online returns (because apparently you can't return something in-store that you bought online, w t f). I got home and decided to try them and see if I could make them work, but the lenses were also nothing like my prescription and gave me an almost immediate migraine. I was completely unable to focus on the letters on my computer screen. I contacted the online returns center and was told that I could ship the glasses back and they would process my refund, but because I'd used an FSA card it would take 6-8 weeks to process my refund. I've sent the glasses back and who knows when I'm going to get a refund for them; I'd love to have that $700 to buy some glasses from a decent place but I guess we'll have to wait and see. tl;dr - incompetent customer service and borderline predatory return policies ensures that I'm never giving them my business again.

I just came back from shopping at the Lens Crafters at Ala Moana Mall (Honolulu) at have to say had a great experience dealing with Jo, your associate there. She is fantastic !! She was very helpful and knowledgeable, and helped me pick out the perfect pair of prescription eyeglasses. I rarely write reviews, but had to acknowledge the wonderful service I received by Jo since it’s regretfully so rare to find such good service anymore….

My granddaughter needed her glasses adjusted; they were crooked on her face. We went into Lenscrafters at Bell Air Mall in Mobile,AL. The gentleman there took care of us immediately, adjusting the glasses and fitting them three times to be sure they fit correctly. There was no charge. All of us appreciate his kindness and his expertise.