I'd give them a zero if it was an…
I'd give them a zero if it was an option! Wrong item delivered, in February, and they just ignored my multiple emails and messages through their website. Absolutely shocking company!
By Nicola B.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
17 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Why do women love our Cover ups?Flattering Fit: Designed with the modern woman in mind, our beach cover-up features a flattering fit that accentuates curves while providing the right amount of coverage. Its loose and flowy silhouette allows for freedom of movement, ensuring comfort and confidence for every body type.Sun Protection: With its long sleeves and ample coverage, our beach cover-up provides added protection from the sun's harmful rays. Women can enjoy extended hours outdoors with confidence, knowing that their skin is shielded from sun exposure.
Lena Au (lena-au.com) has 17 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
17 approved reviews, newest moderated first
I'd give them a zero if it was an option! Wrong item delivered, in February, and they just ignored my multiple emails and messages through their website. Absolutely shocking company!
By Nicola B.
AVOID this company. Sent completely wrong item and I have contacted them many times since February. Only one response back requesting photos as proof of their error. Not heard from the company since - they ignore all emails.
By Jan J.
Finally got 1 pair of pants and they were horrible. Called for a return and they don’t want them back or give a full refund. Well I guess 50% is better than nothing….. not quite what I was expecting when I wanted to return the product for not being at all as advertised. Most uncomfortable fit I have ever had in a pair of pants. No ability to bend over or use the extra pockets since there is no flex or room, once you put them on. Really poor quality and delivery 1 of 6 pair only made it. Totally missed the mark.
By Gavin G.
SCAM! Gave 1 star only because I can't give 0 stars!!! Quality is terrible and customer service won't respond (I've tried 4 different times).
By Amy N.
Avoid! Website makes it look like a uk or Australian company but it’s Chinese cheap quality shipped from abroad. Impossible to return as no returns process except for emailing. And of course they don’t respond to your email. I wish I did more research before I was sucked into the social media adverts for this faceless company.
By Nicola
Didn’t get the item I ordered was sent a dress not the wrap dress with tie belt Have emailed but as of today no response
By Karen
I love my beach coverup. The material and print are exactly like the images in your Instagram ads. I bought a long sleeve one as they are slightly bigger. However, I really could’ve done with another 4-5” around the hips! I’ve asked if you’d consider making a plus size range in your best sellers and you’ve said this isn’t available. I wish you’d change your mind. I’m sure there’s a market out there for it. Us larger ladies want to cover up on the beach too! 😀
By Liz C.
Ordered the bundle of two long beach throws for gifts and liked them so much I ordered one for me too. Nice, light, good material and stylish. Friends love them too! I ordered two yellow and one black and white. No problem at all ordering or delivering. Recommended.
By Doreen