Legendary USAReviews of legendaryusa.com

YIKES!! Buyer beware! Short story is they took my money, I waited 5 months & they did not send the item I purchased, then refused to give me a refund per their store policy. Long story-- I ordered a jacket in October 2022 from this company which was on 4-6 weeks backorder. In March 2023 they sent me an email saying they shipped my jacket- 5 months later. I get the package to find it is not the jacket I ordered. I asked for an exchange for my jacket- accidents happen. They said my jacket was not available- which was strange. If they sent the wrong item, mine should be there to exchange. I asked for a shipping label to send the wrong jacket back they said they sent one. I never got it. I asked if they would resend it and they would not. So I had to pay out of pocket to send it back. I asked for a refund for my jacket since it was not there & was told No I could only get store credit or an exchange. I said I did not want store credit I wanted the jacket I paid for. Then I got an email saying they would give me a refund (email stated refund, not store credit) when I returned the wrong jacket, which I did. They did not give me a refund. They instead gave me 517$ in store credit & told me I could use it to repurchase the jacket which is now 680$. I said again that I did not want store credit I wanted a refund or the jacket. No response. So nearly 6 months after I placed my order, not only do I not have my jacket, I lost 517$ plus the 24$ I spent to ship their jacket back for which they did not reimburse me. All because of their mistake! I will not be forced to pay extra for a jacket I already purchased & did not receive. VERY unprofessional. They are 100% in the wrong. The FTC stipulates if they do not ship the customer's item they must give a refund, not store credit. I have yet to get a response. Buy wherever you wish, but I would not recommend this place.

I ordered a vest but it was too small for me. I emailed Legendary USA with my concern and they responded quickly to my concern. The customer service is kind and easy to talk to, so my vest order was also changed well. The vest itself is very high-quality. Thank you so much Legendary USA for the best deal and experience. I will definitely purchase again

I had an initial problem with order delivery on a pair of gloves, but the company's owner got involved and the matter was resolved. From their perspective, as they must deal with package theft and unethical people, it must be frustrating. But when you aren't a thief and don't receive your package, that's frustrating too! Anyway, Legendary USA agreed to ship me another pair and I could not be happier. I couldn't find what I wanted anywhere else and when I saw them, they were exactly what I was looking for --quality, color, fit, all exceeded my expectations. Very happy. Definitely recommend this store --good stuff!!