This company's customer service is…Excellent
This company's customer service is excellent! Product is just what I wanted, and the delivery was extremely fast!
By Heather P.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
591 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Legacy Handcraft (formerly Urban Legacy) creates handcrafted home furnishings that connect modern design with time-honored tradition. From floating shelves and mantels to Murphy beds, each piece is built from solid wood, designed to last a lifetime, and made to bring both elegance and purpose to your space.Designed to inspire. Built to matter. Made to last.
Legacyhandcraft (legacyhandcraft.com) has 591 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
591 approved reviews, newest moderated first
This company's customer service is excellent! Product is just what I wanted, and the delivery was extremely fast!
By Heather P.
I worked with Aidan recently on getting a custom order submitted. Aidan and all of Urban Legacy made it happen. It was an easy and affordable process. I would highly recommend using them for your needs.
By Christopher S.
The shelves are fantastic, the quality is excellent and they came quickly. I could not be more pleased.
By Lee W.
Great rustic shelves at a good price point.
By Kit C.
Great service and product
By Published A.
Love my shelves. They look amazing!
By Beth A T.
Looks great in my service porch. Perfect fit!
By Donna S.
Love, love, LOVE my new shelves! Great quality, easy to install… really adds the character I was looking for in my home.
By JForrester