Excellent customer service
Excellent customer service! Wood shelves are beautiful and well made. Highly recommend this seller. Will buy from again. A+++
By Jenn R.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
591 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Legacy Handcraft (formerly Urban Legacy) creates handcrafted home furnishings that connect modern design with time-honored tradition. From floating shelves and mantels to Murphy beds, each piece is built from solid wood, designed to last a lifetime, and made to bring both elegance and purpose to your space.Designed to inspire. Built to matter. Made to last.
Legacyhandcraft (legacyhandcraft.com) has 591 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
591 approved reviews, newest moderated first
Excellent customer service! Wood shelves are beautiful and well made. Highly recommend this seller. Will buy from again. A+++
By Jenn R.
Good communication to process my custom order and great workmanship.
By Louise
Shelves were perfect!!
By Diana D.
They were extremely prompt and handled my misorder without hesitation. Aidan Miller was particularly great to work with!
By Wade T.
Beautiful quality, love these shelves. Fast shipping
By Stephanie L.
Great customer service and quality workmanship.
By Daniel G.
I believe that your company has a beautiful solid product but upon arrival there was a gorge on one of my new shelves. I wrote an email but didn’t get a response. But I do love the quality of my shelves. Thank you Olga Lincoln
By Olga L.
Response from Legacyhandcraft· Aug 2, 2023
Hi Olga! I wanted to reach out here, as well as via email. We did respond to your initial concern, but didn't hear back. I just emailed you again this morning, so hopefully we can connect and get this resolved for you! Talk soon, Kristi
I couldn’t be happier with my shelves, they are absolutely perfect!
By Erin