Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
96 reviews
LED EstheticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Innovators in LED therapy skincare | Female-owned & operated
LED Esthetics (ledesthetics.com) has 96 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
96 approved reviews, newest moderated first
I ordered an LED mask and used the wrong credit card. They immediately canceled my order and refunded my card so that I could use the correct card. They are extremely responsive!!!
By Mary Snelson D.
Response from LED Esthetics· May 13, 2026
We hope you're loving your mask by now, Mary! Thank you for leaving us a great review!
Customer service, especially Katrina is great. She solved my problem for unintentional subscription in minutes.
By AK
Response from LED Esthetics· May 13, 2026
Thank you, AK! We sure will let Katrina know about your compliments.
I have both the LED mask and neck and chest piece and I love them both, but I was having issues with my mask where the cord is Point apart from the mask. I made one call sent them a video and they are replacing it. The customer service was excellent and I appreciate this company and product so very much.🙌🫶
By Mary Lou L.
Response from LED Esthetics· May 13, 2026
Thank you, Mary Lou!
🔥 Katrina from Esthetics Led killed it! Amazing service, solved my issues, and genuine care. Unsung hero 👏
By Michelle S.
Response from LED Esthetics· May 13, 2026
Thank you for leaving us a great review, Michelle! Katrina has indeed been killing it lately.
I lost a piece to my mask and they replaced at no cost which was super kind. They were very friendly too! Glad I invested in this brand when I chose my LED mask!
By Sophie
Response from LED Esthetics· May 13, 2026
Thank you, Sophie! We hope you're loving your mask!
I had an issue with my mask where it wouldn’t turn on. I emailed the company for some troubleshooting help and Nicole was very quick and responding and helped me resolve the issue…bad battery pack. A new one is on the way and I cannot get over how quick their customer service was. We emailed back and forth a few times over a couple hours span…that never happens in customer service anywhere. Thanks foe the quick help. It’s nice to know that when you spend so much money on something, they back it up.
By Nicolle D.
Response from LED Esthetics· May 13, 2026
Thank you Nicolle! We're happy to help!
I don't typically write reviews but felt compelled to write this one because of the above and beyond service! I had issue with promo but somehow hit process anyway and was in a panic to get fixed and in an airport with bad cell service. Called and call dropped, Katrina called back and instantly made me feel like she would get everything taken care of and easily switched to text when my call dropped again. She gave amazing service and could not believe how fast I received my delivery!! Top notch service and now excited to try my products!! Thank you, Katrina!!
By Sarah
Response from LED Esthetics· May 13, 2026
Thank you for the great review, Sarah! We're so happy we could help!
Bought this mask for my son’s acne. So far so good! Very happy with my purchase.
By Angela W.
Response from LED Esthetics· Mar 25, 2026
We're happy the mask works for your son, Angela! :)
