Le CreusetReviews of lecreuset.com

As much as I love the cookware I am very disappointed with their customer service. I placed an order for over $700 & it was shipped to the wrong address. No o e reached out to me so I contacted customer service. After waiting for 30 minutes on the phone I was told that I had to reorder the entire order and wait 7-14 business days to receive my refund. I have another order in my cart for over $1000 & now I’m wondering if I should go with another company. You would think that a company that has a reputation for high quality products would have high quality customer service. Extremely disappointing!!!

It’s been 15 days since I ordered and my item hasn’t shipped. It was in stock and said would ship in 2-3 business days. I’ve emailed twice and they will not respond.

Thank you Le Creuset team for sending a new pan! Mine got scratched and they offered me a brand new one in different color.

Les assiettes en céramique sont de très mauvais qualité. Rayées après 3 utilisations. La vendeuse me dit qu'il ne faut pas les mettre au lave vaisselle alors qu'un sigle de lave vaisselle est dessiné sous les assiettes et surtout ,me dit elle ne pas utiliser de couteaux qui coupent trop fort.🤣 autrement dit,ce sont des assiettes pour manger de la compote-purée sans saucisse. Honteux pour le prix

I've had a number of Le Creuset pots for between 30 and 40 years and they have been great. Sadly, I had a recent problem with one where two pieces of enamel pinged off. It's obviously not a manufacturing fault as I've been using the pot for 40 years. I don't think it was anything I did as the pot was heated before I turned the gas up. I wrote asking if the pot was still usable, if it could be repaired and what I should do to avoid it happening to the others. I didn't ask for a replacement, I didn't ask them for a replacement or complain, as I'm able to accept that age and my unfamiliarity with gas hobs (we just moved house) are probably to blame. I wasn't even aware they had a lifetime guarantee until I went on the website looking for help. The answers, when I was able to get any (the original query was returned by the email system and the chat operator tried to avoid answering half the questions, were pretty standard and what common sense and the internet had already suggested, so it wasn't really worth the effort of making contact. However, what did come through loud and clear, and more than once, was that my pot wasn't guaranteed. I never asked that. And having been told that, I didn't dispute it. That wasn't why I was getting in contact. So they told me again. And again. They also told me that the pictures I had provided showed wear and tear and signs of abuse - subtext being that the enamel damage was my fault. Just one problem - I had not provided any photos! They later emailed me to offer me a 30% discount as a "goodwill gesture". Well, what do I say? Goodwill? You must be joking. I contacted them looking for advice and basically got hostility in return. I won't be taking them up on the offer of the discount as it's still an expensive pot, even at the discount rate, and the customer service has left a very negative impression. So there you have it - all pots made after 2020 do have a lifetime guarantee. If you want a great pot, a great guarantee (though I suspect they may not be keen to back it up based on my experience) and hostile and unhelpful customer service, this is the product for you.

Definitely not Cousance. I'm sad to say I'm very disappointed in my new 12qt, Cerise, stock pot. I just received it last night. This particular one is made in Thailand. The ones I bought from QVC are made in China. And Another pan I have is an original Wood Handle fry pan made in France by Cousance #28, from the original owners before it has been sold off to Le Creuset. Let me tell you, this stock pot is not worth the price nor close to the quality of its original origin. I saw the Amazon reviews and thought maybe it'll be better directly, no. It smelled of hardcore chemicals. The paint coating is uneven and poor quality. There were some scratches on the lid and paint missing inside the handles. Now their label it has is just a sticker in the front. I'm unsure if it's meant to be removed but when washing it, the sticker started going south. I would buy this pot for $45 maybe, but not $120. I recommend going elsewhere for a lifelong, generational, stock pot. I have tried multiple time to leave an honest review and they keep moderating it because it's not a lying, positive review. I use to love their product and now because they won't let those of us that are truly let down and want to speak our minds, try to remedy it or even let us have our voice. It's really a shame. I will never buy another one of their products due to the quality and their image control, which is sad to say because their whole kitchen set for about $1,200 was what I wanted. Glad I came to my senses before buried myself in even more regret there. Do not buy them. They are not what they use to be and it's really stealing and dishonest. Makes me sad for those of us that just want a nice set of dishes to last and be passed down, but they swindle you into a big fake hole of regret. Save yourself the trouble. I would have rather bought a Lodge cast iron from Walmart.

We bought a pan from Le Creuset and it started wearing off after using it for 3 times. The nonstick coating literally came off and now it cannot be used anymore. We tried to reach for customer service because theoretically they have a lifetime warranty but their excuse was that we made the pan too hot. We have a perfectly normal stove, it is unthinkable that a "premium" brand cannot handle a normal stove. It is even worse when they sponsor a lifetime warranty just to dodge any complaints when the warranty should actually be used. Will never use them again

A chip appeard in my hardly used