Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
356 reviews
LEAUSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LEAU is a Los Angeles-based womenswear brand redefining luxury with investment fashion. Known for our form-fitting silhouettes & signature corsets for the ultimate modern capsule wardrobe.
LEAU (leauclothing.com) has 356 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
356 approved reviews, newest moderated first
I placed an order last week with 3-5 day shipping. I have emailed several times on Instagram and Email asking when it will be shipped out and no response. Do not trust this website it seems like a scam, no one is willing to help. My order number is #70867
By Kiara C.
DO NOT BUY FROM HERE!! I received a very low quality dress for it to cost nearly $300, and when I tried to return it, they said I was only eligible for store credit because I used a 10% welcome code (that they keep pushing you to use on the website). I now see online (after reading reviews NOT on their website) that refusing to provide a full refund after pushing people to use a welcome code is very common practice for the business. It’s so scammy. I tried reasoning with them over email and they are adamant about not giving a refund. Just save yourself the hassle- their clothes suck anyways.
By Alex Moseley R.
Response from LEAU· Apr 11, 2025
We’re genuinely sorry to hear that you were disappointed with your experience and want to thank you for taking the time to share your feedback. While we understand your frustration, we do our best to be transparent about our return policy across multiple touchpoints including on the product page, at checkout, and in our returns portal. Orders placed with a discount code, including the 10% welcome offer, are clearly noted as eligible for store credit or exchange only, as outlined in our policy. We're always looking for ways to improve, and your feedback has been shared with our team. We're a small, woman-owned business committed to offering quality pieces and a transparent shopping experience, and we’re truly sorry this wasn’t the outcome you were hoping for. If there's anything further we can do to support you, we’d be happy to continue the conversation via email. LEAU
DO NOT SHOP AT THIS STORE! Yes, the clothes look cute but they have the sketchiest return policy and the worst customer service I have ever dealt with. They have repeatedly claimed that my very first order with them was an exchanged for a different size and therefore nonrefundable which is a complete LIE. When I ask to speak to management and provide proof that it is not an exchange and I’m just trying to simply return and be refunded, they go radio silent for 5+ business days. Please find somewhere else to get clothes because they just scam you out of your money.
By McKenzie M.
Response from LEAU· Apr 10, 2025
Hi McKenzie, Thank you for your feedback. We're truly sorry to hear that your experience didn’t meet expectations. We take all concerns seriously and did attempt to resolve this directly. While we always aim to provide transparency and support, we understand that our policies may not work for everyone and will continue to look for ways to improve. Best, LEAU
It’s see through. The material is very thin and over all feels and looks very cheap. Plus the returns prices is horrible. I have to pay a $10 fee AND go buy my own shipping label
By Ellisa B.
Response from LEAU· Apr 5, 2025
Hi Ellisa, thanks for your feedback! We deduct $10 restocking fee for all returns, which includes the cost of a prepaid return label for our USA customers. However, this fee is waived for any customer who opts for store credit or an exchange for their return. We wish you reached out to our team prior to this review so we can help assist with a seamless returns process. If there's anything we can help out with, please do not hesitate to email us at [email protected] Best, LEAU
Thought I would come on here and write a review because this company seems to get loads of bad reviews! I am based in the Uk and I honestly cannot fault them. I pre ordered the item, it was maybe dispatched a little later than predicted but that can’t be helped if they didn’t have the product on time. I emailed them and they emailed straight back to let me know it was ready to dispatch. Obviously to the Uk it took a couple of weeks but it’s arrived today and I LOVE it it’s such good quality and the perfect fit, honestly I will 10000 percent buy from them again!
By Elise W.
I purchased a dress that didn’t work. It was pretty cheaply made for almost $300. Because I used their 10% “welcome code”, per their policy I am not eligible for a refund back to my card. Very scammy policy so be very sure you will like something before ordering.
By Stephanie R.
Response from LEAU· Mar 29, 2025
Hi Stephanie, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience with us didn’t meet your expectations. At LEAU, we’re committed to transparency, and we aim to ensure our policies are clear and accessible to all customers. Our policy is available on our website, product pages, checkout, and marketing materials to ensure transparency, and we encourage customers to review it before making a purchase. We’re sorry if this wasn’t as clear as it could have been and genuinely appreciate your feedback. We have acknowledged this and will take this on board! All the best, LEAU
Order #67051 I ordered a dress on 3/3 that stated this preorder item would be dispatched on the week of 3/3. It is 16 days later and there have been zero updates. The website now says orders will be dispatched the week of 3/10. Well that week has passed, as well and still no updates. ** and yes I see that the website states “ this is an estimate” but it is clearly misleading so the consumer will make a purchase and then get the runaround for weeks. This obviously is an issue because there are NUMEROUS other reviews that are the same as mine. One would believe with that many poor reviews, they would change their business practice. Not to mention, if you look on their instagram page they reply to people saying “orders will be dispatched this week!” This was in fact, last week…so clearly that is not truthful either. I have emailed customer service multiple times, as well. The last email I sent was 8 days ago. ** yes I understand your website says 24-72 business hours for a reply. 8 days is well within that time frame for an email response. I do find it comical that when someone posts on here they get a response same day, yet they can’t keep up with customer emails. It’s 16 days later, I have no dress and the event I purchased it for has passed. Do yourself a favor and do NOT give this company any business. I am hopeful they will eventually respond and refund my order, however I am fully anticipating some generic response from their customer service team. ***UPDATED REVIEW: I was contacted by the owner herself who was very understanding and apologized for the way this was handled. She listened to my grievances and assured me that these issues would be looked at in the future. I appreciate the fast response and feedback. I wish this happened sooner from a customer service perspective, but in the end my issue was resolved and I am happy with the outcome. **
By Lauren
Response from LEAU· Mar 20, 2025
Hi Lauren, thank you for your feedback! We are always sure to update the product page with the most up to date information. We appreciate your patience and support with our small growing business - pre-orders are something we hope we can move away from in the future! We don't mark an item as in stock until all pre-orders have dispatched. Unfortunately we need specific order details to review specifics directly. I'd love to look into this directly for you if you can kindly share your details, someone will be in touch directly. Best, LEAU
Ordered a dress for a special occasion pre order ! Back in stock 24th February supposed to dispatched! Emailed apparently now from the 10th of March still waiting for the dress and a response. Never had such terrible experience.
By Louise P.
Response from LEAU· Mar 16, 2025
Hi Louise, whilst most of our in-stock items dispatch within 24-48 hours, it sounds like you ordered a pre-order item which would dispatch at a later date than our in-stock goods. Pre-orders guarantee your purchase of an item when it is back in stock. Pre-order dates are only estimates and the product page stays up to do date with the estimated ship date for all of the pre-order items. As of today, it is still within the week of Mar 10th so we are still on track to dispatch orders within the week listed on the product page. All orders receive a confirmation email as soon as an order is placed. Once that order ships, you receive another email with tracking details. For pre-orders though, sometimes that email can take longer to receive than our stock goods as the inventory is not available for immediate dispatch, We've tried to find an order under the name on your Trustpilot but don't see an order number associated. If you can provide us with your order details or contact information, we are happy to look into the specifics for you and resolve this as soon as possible! Best, LEAU
