Updated: Poor customer service
I was very excited to receive my first order, a women’s jacket, only to find silver B’s, and F’s up and down both sleeves, as well as dye spots and other strange silver marks in other places on the jacket. I sent an email immediately, as there is no phone number for contacting them. I attached a video and a few photos. I sent it on 7/20- today and all emails to their email show an error message - not delivered. I need to know where to return the jacket to, or how to get the silver ink off of the leather. This is so disappointing, especially for an expensive leather jacket. It makes me question the quality and if they are running a legitimate business. Update 8/2/26: I was finally able to get in contact with Leather Oxide via their chat line. They were unable to assist me in removing the marks on the sleeves and on the body of the jacket. I followed their instructions to an T, and worked on the jacket for over two hours. When I let them know the markings would not come off and sent updated photos, they did not offer to replace the jacket, but to give me a 20% refund. After some negotiation they finally gave me a 30% refund, which I will now use to pay a professional leather cleaner to hopefully remove the markings, otherwise the jacket will not be wearable. I increased their rating to a 2 for the 30% refund, but I can not in good faith raise it any higher due to the condition of the jacket, the difficulty I had in reaching them, and their only giving me a 30% refund when they should have replaced the jacket! Yes, the leather is good quality - which they kept repeating over and over, but none of that matters if I can not wear the jacket! They never seemed to get that point, yet they keep hounding me to change this review and rating.
By Stacie
Response from Leather Oxide· Oct 12, 2026
You have bought a jacket under 200 USD and we provided a high quality leather and gave u a healthy discount as well. We ask you for the return as well but you wish to keep the product and partial refund.