Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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68 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are thrilled to share that we provide our esteemed customers with nothing but the best products and unparalleled customer service. At our company, customer satisfaction is our topmost priority, and we strive to go above and beyond to meet your expectations.When it comes to our products, we meticulously select and curate a wide range of offerings to ensure that they are of the highest quality. From cutting-edge technology to stylish fashion choices, we have carefully sourced products that cater to diverse needs and preferences. We understand that our customers deserve nothing less than excellence, and we are committed to delivering just that.However, our dedication to customer satisfaction doesn't stop at providing top-notch products. We firmly believe that exceptional customer service is the cornerstone of any successful business. Our team of dedicated professionals is trained to offer personalized assistance, address your inquiries promptly, and provide reliable solutions to any issues you may encounter. We are here to guide you through your purchase journey and ensure that you have a seamless and pleasant experience with us.
Leatherjacketz (leatherjacketz.com) has 68 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
68 approved reviews, newest moderated first
David was very understanding about my payment conundrum and held the order open till the payment cleared. I'm very excited to own this coat, and if the quality of the coat reflects how helpful David was, then I have no worries about the quality. I so look forward to having this coat as one of my everyday jackets..
By JP M.
Very pleased with my Chicago Bears Hoodie! Price, quality, delivery and customer service were all top notch. Communication, too. Five stars all around! Thanks to David & Musfata for their excellent assistance.
By Rob R.
Kevin reached out to let me know that my refund was quickly processed and assured me that my payment would be refunded within 2 to 4 days. Great customer service!
By Wanda R.
I would have to say this is a scam with fake reviews. Ordered two jackets for my grandsons in early December. ONly one follow up email and no contact after that. Website was down and phone number just played music. Filed a claim against them and then they responded asking me to remove the claim. I said deliver the jackets and I'll remove. Never heard from them since. No jackets, no follow up, nothing. Beware
By JImbo 4.
Response from Leatherjacketz· Feb 28, 2024
Hi Jim, We apologize for the delays in shipping your product. As the influx of Christmas and new year holidays was great this year, we were unable to provide you with the timely shipments update. We acknowledge that we fell short to your expectations this time. Regrettably, we have canceled your order due to this and refunded you in full. Regarding reviews, Trust pilot's high-security measures automatically detect and delete fake reviews. Rest assured, all our reviews are genuine and reflect the experiences of our satisfied customers worldwide. If you have any further questions or concerns, please don't hesitate to contact our customer support. Best regards, Team LJZ
William was very helpful and responsive with my questions.
By Jennifer Whitham J.
I recently ordered a hoodie for my granddaughter for Christmas. I paid the added fee for guaranteed delivery by Christmas. I commend William for his outstanding customer service. He went over & above to reassure me that despite the narrow timeline as Christmas approached, my shipment would be on time - and indeed, it was! Thank you, William! I highly recommend Leather Jacketz! Product is high quality & customer service is excellent!
By Patricia C.
If I could give zero starts I would. I placed an order on 11/22/23. Website said order would take 9-13 days. As of 12/16/23 the order status is still "processing". I have emailed the company and filled out the contact info in their website twice. I have received zero response. When I try and call the number on their website it just plays music. I am now trying to get a refund through PayPal.
By Kelli
Response from Leatherjacketz· Feb 28, 2024
Hi Kelli, We apologize for the delays in shipping your product. As the influx of Christmas and new year holidays was great this year, we were unable to provide you with the timely shipments update. We acknowledge that we fell short to your expectations this time. Regrettably, we have canceled your order due to this and refunded you in full. If you have any further questions or concerns, please don't hesitate to contact our customer support. Best regards, Team LJZ
I was provided with excellent customer service by Ethan Bruce. The jacket I ordered looked exactly like I wanted. I have read reviews from other sites stating the product had a strong petroleum odor…not here! I was happy with the look and presentation of my order. It arrived when they said it would and again the customer service was excellent.
By william H.
