84000 for a 6 month premium program - complete waste!
I paid ₹84,000 for Navitae’s 6-month weight-loss programme expecting a highly personalised, premium coaching service. About three months in, I lost confidence in the programme and requested a pro-rata refund for the remaining three months. They refused, citing their refund policy and my alleged lack of compliance. What concerns me is that these weren't complaints I raised after asking for a refund. I raised them during the programme and very early on. 17 May: After barely a week, I wrote directly to Ruma about: - Fatema being unavailable; - lack of regular check-ins; - difficulty getting calls around my work schedule; - lack of feedback after exercise sessions; and - confusing communication across multiple platforms. Ruma acknowledged the issues and said weekly call timings would be established. 27 June: I again contacted Ruma and requested a different coach because, although Fatema was supportive, her availability was erratic and I wasn't getting responses when I needed them . Despite this, I continued participating. I logged meals/progress, attended/reviewed sessions, exercised, followed dietary recommendations, made significant dietary changes, gave up alcohol for ~6 weeks, completed recommended tests and bought supplements/tracking equipment. My weight nevertheless increased, and I eventually concluded that the programme wasn't delivering the level of personalised support I expected for ₹84,000. When I requested the refund, I was offered a pause instead. I don't want to pause or continue—I have lost confidence in the service. Navitae has now reviewed our entire WhatsApp history and acknowledged that there were gaps in the service, but still refused the refund. They have also characterised ~43% of my weight-increase episodes as having a "compliance/implementation component." I don't believe this is simply "I didn't lose weight, so give me my money back." My issue is the service I received, the concerns I raised while still participating, and the fact that I repeatedly tried to make the programme work. I have contemporaneous WhatsApp records supporting all of this. I'd genuinely like an outside perspective: - Has anyone here used Navitae? What was your experience? - Is ₹84,000 reasonable for this type/level of six-month coaching? - Does requesting a pro-rata refund for three unused months sound unreasonable given the circumstances? - If you've faced something similar with a paid health/weight-loss programme, what did you do?
By Karuna K.