LeafwellReviews of leafwell.com

Response from Leafwell· Aug 12, 2024

Hi Pamela! Thank you for taking the time to leave us a review. We completely understand the economic times we are all experiencing and we try our best to be the value for our patients. I will ask our escalations team to reach out to see if there is anything we can do to assist. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Aug 8, 2024

Hi Lisa! Thank you for taking the time to leave us feedback. I am so glad we met your expectations and were able to certify you. Once the application has been submitted to the state, it can take 30 days for them to process the application. I apologize for that delay as I know how important it is to access your medication quickly. If you have any questions or if there is anything we can do to assist, please do not hesitate to reach out. You can call us at (800) 660-9095 or email us at [email protected].

Response from Leafwell· Aug 2, 2024

Hi John! We strive to provide patients with their certification and answer their questions efficiently, and I apologize that we missed the mark with you. I will ask our escalation specialist to reach out to gain more feedback on exactly what part of our process took too long. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Jul 26, 2024

Hi Marsha! Thank you for taking the time to leave us feedback. I am so glad to hear the Leafwell process went easy for you! Once you have submitted your application to the state and paid the state fee, it can take the state 30-60 days to process the application. I apologize for the state's long processing time and any inconvenience caused. I will ask our escalation specialist to reach out to see if there is any assistance they can offer. If you have questions before they reach out, please call us at (800) 660-9085 or you can email us at [email protected].

Response from Leafwell· Jul 25, 2024

Hi! Thank you for taking the time to leave us feedback so that we can assist. I apologize for any frustration the state application process has caused. In your state, they have a paper application option that can be mailed to you by the state. I will ask our escalation specialist to reach out to see if they can assist. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Jul 25, 2024

Hi Anna! Thank you for taking the time to leave us feedback. I sincerely apologize for the issue with the special. We are always willing to try to assist with hardship requests or price matching if a patient sees a lower price. I will ask our escalation specialist to reach out to see if they can assist with the promotion you are mentioning. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Jul 25, 2024

Hi Harold! Thank you for taking the time to leave us feedback. In New Jersey, while the state card is good for two years, it is required that patients renew their certifications annually. Every two years, patients will have to renew their card and certification. Our outreach was to remind you that it was time to renew that certification, so that you could continue to use your card. I apologize for any confusion caused. I will ask our escalation specialist to reach out to see if they can assist in any way. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected]

Response from Leafwell· Jul 19, 2024

Hi! Thank you so much for providing this feedback. I apologize for the issue with uploading your ID. I understand how frustrating that would be. I will discuss this feedback and issue with our management and technical support teams so that we can work to improve this. If you have any questions or if we can assist, please call us at (800) 660-9085 or email us at [email protected].