LeafwellReviews of leafwell.com

Response from Leafwell· Sep 10, 2024

Hi Pam! I apologize for any confusion caused and can assure you we would be happy to help in any way we can. Our support team or a member of our escalations team would be happy to reach out, but it looks as if you have unsubscribed from all communication. If you would like assistance, you can call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Sep 4, 2024

Hi Stephen! Thank you for taking the time to leave us feedback. I apologize for the frustrations with the government. I see that we have issued a refund for you, as requested due to the issues our senior team lead discussed with you. If you have additional questions or need further assistance, we would be happy to help. The senior team lead who has been assisting you provided their direct contact information, but you can also call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Sep 3, 2024

Hello! Thank you for taking the time to leave us feedback and making us aware of this. I apologize for any confusion and inconvenience caused. I know how frustrating it can be to be provided with any misinformation or confusing information, along with the delay in being able to access your medication. I will ask our escalations team to reach out to discuss this situation with you so that they can notify our management team. If you need to reach us before they reach out to you, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Sep 3, 2024

Hello Jason! Thank you for taking the time to leave us feedback and bringing this to our attention. I sincerely apologize for the provider's behavior. I can assure you we are not a scam, and this is not how we expect our providers to conduct consults. I will be notifying our escalations team and ask that they reach out for more details so that we can notify our management team. If you need to reach before they reach out to you, you can call us at (800) 660-9085 or you can email us at [email protected].

Response from Leafwell· Aug 27, 2024

Hi Victor! Thank you for the feedback. I apologize for any difficulties experienced during the renewal process. I will ask our escalations team to reach out to see if there is any assistance they can provide or any clarity to the process. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Aug 27, 2024

Hi Joanne! Thank you for taking the time to leave us feedback. We will do better to make it more clear that the certification will be uploaded within 24-48 hours at the most. I apologize for the delay in the certification being uploaded and any inconvenience caused. I see that one of our support team members was able to ask the provider to expedite the process for you. I will ask our escalations team to reach out to see if there is anything they can do to assist. If you need to reach us before they reach out, please call us (800) 660-9085 or email us at [email protected].

Response from Leafwell· Aug 27, 2024

Hi Victoria. Thank you so much for bringing this to our attention. I sincerely apologize for the provider's behavior and assure you we will take this complaint seriously. I will ask our escalation specialist to reach out to gather more information so that a report can be filed. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Aug 21, 2024

Hello K.R.! I appreciate you taking the time to leave feedback. We understand how important it is to be able to complete the application process as quickly and easily as possible so that you can access your medication. I apologize that the process has not been that way for you. I will notify our escalations team and one of them will reach out to you to help. If you have questions before they do, you can call (800) 660-9085 or email us at [email protected].