LeafwellReviews of leafwell.com

Response from Leafwell· Jun 11, 2024

Hi Tami! I apologize for the denial from the state and any inconvenience we have caused. I see there was a ticket opened by our support team, and that the provider has resolved the issue. I will ask our escalation specialist to confirm that you could resubmit the state application and to see if there is anything else they can do to assist. If you have any questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Jun 5, 2024

Hi Angelica! I am sorry that the incorrect plan was mistakenly selected during registration. I see the plan was adjusted and we will ensure that the amount charged was correct. I will ask our escalation specialist to reach out to you regarding the refund and correct billing. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Jun 5, 2024

Hi Amy! Thank you for taking the time to leave us feedback so that we can resolve the issue. I apologize that you were overcharged. I will ask our escalation specialist to reach out to issue refunds for any overcharges that we can see. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Jun 3, 2024

Hi Henry! Thank you for leaving us feedback so that I can assist. In Pennsylvania, the certification is uploaded directly to the state. At this point, you would have to submit your annual $50 payment to the state (if you have not already) and wait for the card to be delivered by USPS. I apologize for any confusion. I will ask our our escalation specialist to reach out to see if there are any questions they can answer. If you need to reach us before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Jun 3, 2024

Hi Ben! I appreciate your feedback so that we can assist. I am uncertain what went wrong, but I can assure you that we want to turn your Leafwell experience around. Our escalation specialist has reached out to you to see how they can assist you. If you have questions, please call us at (800) 660-9085 or you can email us at [email protected].

Response from Leafwell· May 29, 2024

Hi Serina! Thank you for leaving feedback so that we can assist. I apologize that you have not received the card yet. In your state, once the certification is uploaded and the annual fee is paid the card is mailed. After it is mailed, it is generally received within 7-10 business days. I will ask our escalation specialist to look into this and reach out to your to assist. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· May 29, 2024

Hello James! I apologize for the issue with having the certification uploaded to the state. We strive to make the certification process as easy and efficient as possible for our patients. I apologize that we missed that mark for you. I will ask our escalation specialist to reach out to confirm the issue is resolved and to see how they can assist. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· May 29, 2024

Hi Ryan! Thank you for taking the time to leave us feedback so that we can resolve this issue. I completely understand how frustrating it can be to not be charged the correct amount. I apologize for the frustration we caused. Our escalation specialist will be reaching out to obtain the discount code you wanted to use and to see how they can assist. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].