LeafwellReviews of leafwell.com

Response from Leafwell· Aug 2, 2024

Hi Tiffany! Thank you for taking the time to leave us feedback. I know how important it is to be able to access your medication as soon as possible, and I apologize that the card has not been received yet. I see where you have spoken with a support team member recently to work on an issue, but I will ask our escalation specialist to follow up to see if they can assist. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Jul 25, 2024

Hello Jane! Thank you for taking the time to leave us feedback. I apologize for the provider's tardiness. We understand how important is it to be seen when it is convenient for you. Our senior team lead has attempted to reach you to discuss this issue. Please feel free to respond to her email or call her back directly at your convenience. We would be happy to assist, and attempt to turn your Leafwell experience around.

Response from Leafwell· Jul 25, 2024

Hi Eugene! Thank you for taking the time to leave us feedback. I apologize that the digital card was not received after completing the state application process. We would love to assist! I see that our senior team lead has been working with you to resolve this issue. Please feel free to respond to the emails she has sent and you can call her directly at the phone number provided in those emails.

Response from Leafwell· Jul 25, 2024

Hi Alex! I apologize for the issue with the discount code. The discount code that was issued last year would have had to have been entered during the Leafwell renewal process. I completely understand the frustration that it can not be added automatically, and I apologize once again. I see a team lead assisted you with adding it and issuing the partial refund. I will ask our escalation specialist to reach out to see if there is anything else we can do to assist. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Jul 25, 2024

Hi Brendan! Thank you for taking the time to leave us feedback so that we can assist. I apologize that the provider seemed rushed and didn't discuss allotment concerns. Our providers should take the time to answer all questions and each patient should leave the consult feeling educated and heard. I will ask our escalation specialist to reach out to see how they can assist with this. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Jul 18, 2024

Hi James! Thank you so much for leaving the feedback so that we may try to help. I see where our provider has approved you and the certification was issued. I apologize that the state has denied you, and I completely understand how frustrating that could be. I will ask our escalation specialist to reach out to see if there is any assistance they can provide. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Jul 17, 2024

Hi Pedro! I am so sorry to hear the card has not been received. I know how important it is to be able to access your medicine. I see that our escalation specialist spoke with you earlier this month to confirm that there was no issue. I will ask them to reach out to you again to offer any assistance needed. If you need to reach us before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Jul 17, 2024

Hi Nasir! Thank you for leaving the feedback so that we may be able to assist! I see the provider was able to upload the certification to the state for you. Once the state annual fee has been paid (if applicable), the card will be mailed to you. I will ask our escalation specialist to reach out to see how they can assist. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].