LeafwellReviews of leafwell.com

Response from Leafwell· Oct 15, 2024

Hi Edward! Thank you for taking the time to leave us feedback and to bring this to our attention. I apologize for the issues with your name, the registry ID, and the confusion surrounding the certification process. We strive to make the process as efficient and easy as possible for patients, and I understand that we missed that for you. I will be notifying our escalations team and ask that one of them reach out to ensure the issue was resolved.

Response from Leafwell· Sep 24, 2024

Hi Kyle! Thank you for taking the time to leave us feedback. I apologize for how the provider behaved, and I appreciate you making us aware. The experience described is not what we expect for our patients at all. Each patient should leave the consult feeling heard, educated, and that they were treated with compassion. I will ask our escalations team to reach out so that they can gather more information to share with the provider's manager. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Sep 24, 2024

Hi Luke! Thank you for taking the time to leave us feedback. I apologize that the assistance needed was not received with the state application. I understand how frustrating it can be and even more so when the needed aid can not be obtained. I will notify our escalations team and ask that one of them reach out to help. If you need to reach us before they reach out, please call (800) 660-9085 or email [email protected].

Response from Leafwell· Sep 24, 2024

Hi Eugenia! Thank you for leaving us feedback and bringing this to our attention. I sincerely apologize that the consult felt rushed and left you unsure if everything was done correctly. We expect that after our consults, all our patients feel heard, educated and are treated with compassion. I will notify our escalations team and ask that one of them reach out to see if they can assist. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Sep 19, 2024

Hi Lyndell! Thank you for the feedback so that I can assist! I apologize that the discount was not received, but we would be happy to add that for you. I will notify our escalations team so that a member of that team will reach out to help. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Sep 18, 2024

Hi Barry! We appreciate you taking the time to share your feedback. We understand that receiving surveys can be frustrating, and we're always looking for ways to improve our customer experience. It was not our intent to bother you. We value your opinion and will take your feedback into consideration as we continue to refine our processes. I have opted you out of the emails we send so that we will not disturb you further. If you have questions, please call us at (800) 660-9085 or you can email us at [email protected].

Response from Leafwell· Sep 19, 2024

Hi Victor! Thank you for taking the time to leave us feedback and to bring this to our attention. I sincerely apologize for the lack of follow-up and assistance provided by the advisor you spoke with. I will notify that associate's manager so that we can ensure this does not happen again. I will ask a member of our escalations team to reach out to see if there is anything they can do to help.

Response from Leafwell· Sep 10, 2024

Hi JM! I appreciate you taking the time to leave us feedback so that I can assist. I completely understand how frustrating conflicting information can be, and I apologize that we were not more helpful. I see the certification has been uploaded and I will ask a member of our escalation team to reach out to help with the state process. If you have questions before they reach out, please call us back at (800) 660-9085 or email us at [email protected].