LeafwellReviews of leafwell.com

Response from Leafwell· Sep 17, 2024

Hi Antoinette! Thank you for taking the time to leave us feedback so that I may assist. I completely understand how important an allotment increase is so that you may access your medication. I apologize for any confusion on our post-approval allotment increase process. I will ask our escalations team to reach out to offer their assistance. If you need to reach us before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Sep 12, 2024

Hi Jody! Thank you so much for the feedback so that I could try to help. I see that our Escalation Specialist attempted to reach you regarding this experience. They would still love to speak with you regarding this and to see if they can assist. If you would like to speak with them, please respond to any emails they sent or you can call them on their direct line which is listed on their email. If you can not locate their email, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Sep 11, 2024

Hi Doc! Thank you for the feedback so that we can assist. I see that the certification was sent again and the PIN can be found at the top of the first page. I apologize for any confusion. I will ask a member of our escalations team to reach out to offer to verbally walk you through the process. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Sep 11, 2024

Hi Victoria. I apologize for the issues encountered, along with the issues with the provider and any employee of Leafwell. I reviewed the ticket, emails, and phone call notes regarding your issue and understand your frustration. The issue was brought up to our upper management team, along with a report filed regarding the provider. I will ask our escalations team to reach out to see if there is anything else we can assist with.

Response from Leafwell· Sep 10, 2024

Hi John! Thank you for the feedback so that we can assist. I see that Dr. Durinka has confirmed that the certification was uploaded to the state system, and you should be able to purchase without an issue. I apologize for any confusion caused. I will ask a member of our escalations team to reach out to see if they can assist. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Sep 10, 2024

Hi Steven! Thank you for the feedback and I apologize for our intrusion. It was never our intent to harass you at all; we just wanted to ensure that you were satisfied. We will work to improve our outreach and communication. If you need to reach us, you can call us at (800) 660-9085 or email us at [email protected]

Response from Leafwell· Sep 10, 2024

Hi Precious! Thank you for the feedback so that we can assist. Once the certification has been issued by the provider, you would have to complete the state application so that the card is sent once approved. I apologize for any confusion. I will ask our escalations team to reach out to see if they can answer any questions or walk you through the application process. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Sep 10, 2024

Hi Kathryn. Thank you for taking the time to leave us feedback so that I could assist! I see that our senior team lead who specializes in escalations and our support team have been attempting to assist you with confirming the next steps were completed. We would still be happy to help you. You can call the senior team lead back who was assisting, or respond to an email they have sent to contact them. You can also call us at (800) 660-9085 or email us at [email protected].