LeafwellReviews of leafwell.com

Response from Leafwell· May 2, 2024

Hi Walter! Thank you for taking the time to leave us some feedback. I see that you were certified and approved. We only billed for the certification and I show that your certification was uploaded to the state site. I am unsure what wasn't received, but I can assure you we will do our best to figure it out. Our escalation specialist will be reaching out to see how they can assist. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Apr 17, 2024

Hi Michael! I can understand the confusion with the difference between recreational and medical purchases. In Illinois, medical cardholders pay a 1% excise tax on medical cannabis products, while recreational users pay a 16-41.25% excise tax on recreational cannabis purchases. Our escalation specialist will be reaching out to see if they can assist with information on how to locate medical dispensaries. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Apr 15, 2024

Hi Ronnie! Thank you for your feedback. I completely understand the frustration of not being able to renew when you would like, especially when it may hinder access to your medication. We will research this to see where the error occurred so that it doesn't hinder you in the future. Our escalation specialist will be reaching out to see if they can offer any assistance. If you need assistance before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Apr 15, 2024

Hi James! While I am glad to hear the Leafwell side of the process was quick and easy, I understand the disappointment at the processing timeframe for the state to process submitted applications. Our escalation specialist will be reaching out to see if there is anything they can do to assist. If you have questions before they do, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Mar 8, 2024

Hi Gregory! Thank you for your feedback. Our goal is to assist patients, not cause any frustrations or make them feel misled. In Texas, a provider's certification and their entering of the patient in the state database is required to be able to purchase medical cannabis in a medical dispensary. Since we are the provider's office, we are limited on what guidance concerning products we can suggest but the staff at the medical dispensaries would be a great resource for this. Our escalation specialist will be reaching out to see how they can assist and can provide the contact information for the medical dispensaries in Texas. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Feb 14, 2024

Hi Cheryl! I truly appreciate you providing us with your feedback, and I apologize for the hard time you have had reaching us. I understand how frustrating it is not to receive the help you need when you need it. Our support team is available 8 a.m. ET until 11 p.m. ET daily and can walk you through the state application process. Our escalation specialist will be reaching out to offer assistance, if it is still needed or you would find it helpful. If you need help before she reaches out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Jan 23, 2024

Hello! We apologize for the delay in the card being received. We understand how important it is to be able to access your medication. For Illinois, a provisional letter is issued once the state application is completed and can be used until the digital card has been emailed. Our escalation specialist will be reaching out to offer assistance. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected]. Be well!

Response from Leafwell· Dec 27, 2023

Hello Brent. Thank you for your feedback and for letting us know about the pricing issue. We apologize for the error and any inconvenience it caused. While we are glad that you were refunded the difference, our escalation specialist will be reaching out to see if there is anything else we can do to assist. If you have any questions before they reach out, please call us at (800) 660-9085 or email us at [email protected]. Be well!