LeafwellReviews of leafwell.com

Response from Leafwell· May 10, 2024

Hi Jason! Thank you for the feedback! I apologize for the delay in our responses via chat and email. We try to respond as quickly and efficiently to all correspondence from patients. I will ask our escalation specialist to take a look at your outreaches, and they will be following up to discuss the situation with you. If you have questions before they reach out, please call us at (800) 660-9085. Be well!

Response from Leafwell· May 7, 2024

Hi Larry! I appreciate you taking the time to leave us feedback. I can understand your frustration regarding the lost month on your previous certification. In California, patients can start the renewal process 30 days before their expiration date but that certification does begin at the date they are seen. I apologize for the inconvenience and frustration. Our technical support and management team have been made aware. Our escalation specialist will be reaching out to let you know what changes we will be making to make sure the renewal information is more clear and to see if there is anything they can do to assist. If you have questions before they reach out, please call us (800) 660-9085 or email us at [email protected].

Response from Leafwell· May 6, 2024

Hi William! Thank you for the feedback. While I am so glad to hear that the experience was seamless, I do apologize for any inconvenience with the certification being uploaded. I see that you were last seen by one of our providers in 2023. I will ask our escalation specialist to reach out to offer assistance with the renewal process to ensure you do not have any issues this year. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· May 6, 2024

Hi KJ! I appreciate you taking the time to leave us feedback. I apologize for the delay in the certification being uploaded, and the error with your gender the provider selected. We strive to make the certification process as efficient and easy as we can. Our escalation specialist will be reaching out to see how they can assist and to make sure the certification issue was corrected. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· May 3, 2024

Hi Scott! Thank you for the feedback and the opportunity to assist. In Ohio, the state sends patients an email within 3 business days of approval from a provider. The email will include a link that allows you to complete your account setup, submit the state's $0.01 payment, and then access your digital card. I apologize if those steps weren't made clear. Our escalation specialist will be reaching out to see how they can assist! If you have questions before they do, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· May 3, 2024

Hi Charles! I apologize for any confusion and inconvenience caused. Thank you for providing feedback so that we can try to assist. I see that you were approved by a provider on 04/26/2024. Our escalation specialist will be reaching out to see how we can help. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· May 3, 2024

Hi Robert! I apologize for any stress or inconvenience caused. I appreciate you taking the time to leave feedback so that we are aware and can improve. I will speak with our technical support team and our management team to provide this example of improvements we need to make to our renewal process. If you have any questions, please call us at (800) 660-9085 or you can email us at [email protected]. We would be happy to help.

Response from Leafwell· May 3, 2024

Hi Lesley! Thank you for taking the time to provide feedback, and I am sorry to hear you're having difficulty with the state application process. Our escalation specialist will be reaching out to see how they can assist so that we can do all we can to make sure you're able to access your medication as quickly as possible. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].