LeafwellReviews of leafwell.com

Response from Leafwell· Dec 6, 2024

Hi Nickoli! Thank you for taking the time to leave us feedback. I apologize for the delay in receiving the card. I see you spoke with our support team and advised that the state was shipping it to you. I will ask a member of our escalations team to reach out to see if they can assist in any way. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Dec 6, 2024

Hi Jayme! Thank you for taking the time to leave us feedback. I see that we have been attempting to reach you as we are missing some required information so that the provider can upload your certification to the state. Once the certification has been uploaded, you will be able to complete the state application so that the card can be issued. I will be asking someone from our Escalations team to reach out to assist. If you have questions, before they reach out please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Dec 4, 2024

Hi Ronna. Thank you for taking the time to leave us feedback. I apologize for the experience with the provider. Our escalations specialist will be reaching out to speak with you. If you need to speak with us again before they reach out, please call us back at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Nov 25, 2024

Hi DR! Thank you for leaving us this feedback and bringing this situation to our attention. I sincerely apologize for the provider's behavior. The experience you had is not at all what we expect for any of our patients. I will be asking our Escalation Specialist to reach out to you to gather more information so that we can fill out a report for our upper management team. If you have any questions or need to reach us before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Nov 25, 2024

Hi Greg! Thank you for taking the time to leave us feedback so that we can assist. I see that our support team reached out to the provider and had the certification resubmitted. I apologize if the payment can not be made. I will ask a member of our escalations team to reach out to see if they can help. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Nov 20, 2024

Hi! Thank you for taking the time to leave us feedback. I apologize for the technical issues that were experienced. I see that you spoke with our Escalations Specialist and your feedback was provided to our technical support team. They are investigating what happened so that we can continue to improve. I am glad that our Support team was able to assist with completing the process. If there are other questions or anything we can help with, please do not hesitate to reach out. You can reach out to the Escalations Specialist directly with the information she provided, or you can contact our Support team at (800) 660-9085 and [email protected].

Response from Leafwell· Nov 19, 2024

Hi Ethan! Thank you for taking the time to leave us feedback and bringing this to our attention. I apologize for the typographical error on the certification and the inconvenience caused. I see the certification was reissued, and I will ask a member of our escalations team to reach out to make sure the new copy was received. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Nov 15, 2024

Hi Katrina. Thank you for taking the time to leave us feedback and bringing this to our attention. We sincerely apologize for the provider's behavior, and the harm caused. This experience is not at all indicative of what we expect from our providers. I will notify our escalations team and ask that one of them reach out so that we can have a report filled for the provider's manager. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].