LeafwellReviews of leafwell.com

Response from Leafwell· May 30, 2024

Hi Susan! I appreciate you taking the time to leave us feedback so that we have a chance to make this right. I apologize for the provider's behavior during the consult. All of our patients should feel heard, respected and that they have had their needs met. I will be notifying his manager and we will be discussing his conduct with him. Our escalation specialist will be reaching out to discuss this situation with you. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· May 29, 2024

Hi Audrey! Thank you for leaving the feedback so that we can assist you. I apologize that the site was difficult to manage, but I am glad to hear your daughter was able to assist you. Our support team is also willing to assist in guiding you through the process, or completing the Leafwell process for Leafwell renewal patients. I will ask our escalation specialist to reach out to see if they can assist or if there are any questions that they can answer. If you have questions before they can reach out, please call us at (800) 660-9085 or you can email us at [email protected].

Response from Leafwell· May 23, 2024

Hi Lewis! Thank you for taking the time to leave us feedback so that we can discuss this situation. We expect that all of our patients will feel heard, respected, and educated at the end of the consult with our providers. I apologize that we missed the mark with you. I will ask our escalation specialist to reach out to see how they can assist. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· May 22, 2024

Hello Jim! I appreciate your feedback and your choosing of Leafwell. I apologize that we were unable to help troubleshoot the firewall issue, but I am glad to hear you were able to connect with our provider. I will ask our escalation specialist to reach out to see if there are any questions they can answer or if there is anything they can assist with. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· May 22, 2024

Hi Joe! Thank you for taking the time to leave us feedback. I apologize for the error with the date of birth entered by the provider and any inconvenience caused. I see Dr. Durinka has reached out to the state to have your date of birth corrected, and a ticket was opened by our senior team lead who focuses on escalations. We will be following up with you for an update soon, as well as notifying you once the issue is resolved. If you have questions in the meantime, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· May 22, 2024

Hi Jeanne! Thank you for taking the time to leave feedback. I am sorry to hear that all the seeds didn't germinate. I know how frustrating it can be to not have your expectations met and not have all the seeds purchased germinate. As we are the certifying provider's office, we do not dispense or sell products. I will ask our escalation specialist to reach out to see if they can assist in any way. If you have questions, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· May 22, 2024

Hi Melissa! Thank you for taking your time to leave us feedback. I am sorry to hear of the issues with home delivery and pricing. As we are the certifying provider's office, we do not deliver or dispense any products. We are also unable to control their pricing, unfortunately. I will ask our escalations specialist to reach out to discuss other pharmacies so that you are aware of your other options. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· May 22, 2024

Hello Joshua! I apologize for the delay in responses and the digital certification being received from the state. I understand how frustrating both of those are. I will notify our escalation specialist and that they reach out to see how we can get this resolved quickly. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].