LeafwellReviews of leafwell.com

Response from Leafwell· Jan 23, 2025

Hi Ayla. Thank you for taking the time to leave us feedback. I understand how frustrating it is not to receive the support you need. I apologize that we missed the mark. I will provide this feedback to our Escalations Specialist, and I am certain they will reach out to you to assist.

Response from Leafwell· Jan 22, 2025

Hi Stewie! Thank you for taking the time to leave us feedback. We sincerely apologize for the issues connecting with the provider. I see that our Escalations Specialist has already reached out to speak with you and confirmed that you had been able to speak with a provider. If you would like to speak further about your experience or if you had additional questions about getting a minor certified, please do not hesitate to reach out directly to our Escalations Specialist using the contact information she sent to you via email.

Response from Leafwell· Jan 21, 2025

Hi Billie! Thank you for taking the time to leave us feedback. We apologize for any confusion or issues completing the state application. We don't have any record of any outreach requesting assistance, but we would be happy to help. I will notify our Escalations team and ask that one of them reach out to assist. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Jan 13, 2025

Hi Jason! Thank you for taking the time to leave us feedback. We apologize that the certification has not been received yet. We understand how important it is to receive that in a timely manner so that you can complete the process. I see that Dr. Epstein signed and mailed the certification on 01/07/2025. Once mailed via USPS, we ask that you allow 7-10 business days (not counting weekends or holidays) to receive it. As it was mailed on 01/07/2025, please allow until 01/23/2025 to receive it as that will be 10 business days from the date it was mailed (not counting weekends or federal holidays). If it has not been received by 01/23/2025, please do not hesitate to reach out so we can have another mailed to you. You can call us at (800) 660-9085 or email us at [email protected] We would be happy to help.

Response from Leafwell· Dec 20, 2024

Hi Peter. Thank you for taking the time to leave us feedback and for bringing this to our attention. I sincerely apologize for the issues that have occurred, and the frustration caused. I understand how important it is to get this resolved. I will let our escalations team know and ask that they reach out to see if they can help. If you need to reach us before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Dec 13, 2024

We understand your frustration and apologize for the inconvenience. There are many benefits of obtaining your medial marijuana certification in New York, one of them being that that recreational product is taxed at 13% while medical product is taxed at 6%. There is also medical specific product that is offered for medical patients. A member of our escalations team will be reaching out to you shortly to discuss your feedback further. We appreciate your feedback and will use it to improve our services.

Response from Leafwell· Dec 11, 2024

Hi Andrea! Thank you for taking the time to leave us feedback. I understand how frustrating receiving incorrect information would be. I apologize for the frustration and inconvenience caused. I see a member of our escalations team has reached out. Please feel free to respond to their outreach if assistance is still needed. You can also call us at (800) 660-9085 or email us at [email protected].

Response from Leafwell· Dec 11, 2024

Hello! Thank you for taking the time to leave us feedback. I sincerely apologize for the experience you had with the provider and the inconvenience caused. I see that you have spoken with a team lead and they have filled out a report for the provider’s manager. I assure you we take these issues seriously, and her manager will address the entire experience with her. I have also notified our Escalations Specialist so they can reach out to you.