Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
111 reviews
Lazy OneSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Funny Pajamas for Men, Women and Kids
Lazy One (lazyone.com) has 111 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
111 approved reviews, newest moderated first
An update - to be fair. I emailed the contact email on Lazy One's website, along with the long history of my communication. Immediately, Renee ("Website Order Consultant") e-mailed an apology and promised complimentary replacements, as well as 20% off my next order. I was very surprised - pleasantly so. Maybe others waiting for issues to be resolved can take heart.
By Sharon D.
I did not receive my package when it said it was delivered but I informed LazyOne and they sent a replacement, no charge and received it within 1 day! just in time! HIGHLY RECOMMEND!
By Marissa M.
AWFUL!!! I spent hours looking for "cool family pj's" for our family Christmas. After searching, I came across Lazy One. FIRST, I was offered 10% off my first order with a code. I signed up and never got it. SECOND, the company offered GUARANTEED delivery by December 24. My order was not processed until Tuesday December 21 at which time I was informed that they were sold out of two items I had chosen. And then to my SURPRISE my order was sent REGULAR MAIL to arrive December 30!!! UGGGG a $450 order we will NEVER USE. My family will be gone by then! I am NOT IMPRESSED and SO DISAPPOINTED.
By MomofBoys
Response from Lazy One· Oct 19, 2026
We're truly sorry your family's Christmas pajamas didn't arrive in time. Missing a holiday like that is a real letdown. In Canada, orders were handled by LazyOne Canada, a sister company that shared our designs but had no other direct ties to LazyOne in the US, and it is no longer in business. If this was a lazyone.com order, please send your order number to [email protected] so we can look into it.
I am giving 3 stars for lack of size inclusivity. I would have given less stars except that I love these pajama pants so much. They are my favorite. They couldn't be better and I am a serious tough customer. But I'm appalled at their lack of size inclusivity. Usually this alone would get a 1 star from me. So please Lazy One, do better. It's 2021 we need to stop pretending people don't come in ALL SIZES!
By Elle N.
Response from Lazy One· Feb 25, 2022
We have both XXL and XXXL on some products. Is these the sizes you are talking about, or were you hoping for larger than that? I can pass it along to our designers, but it seems like XXL and XXXL are fairly inclusive sizes.
Terrible customer service. Never again
By Ron
I agree with all the negative comments below. Used to buy pjs for my cousin's 3 children and used the pop up store in my local mall. Great quality...but this November, a totally different story. two pop up stores and they refused to give refunds or gift cards...only exchanges...even after having the receipts and tags on all the items and having come back in just two weeks. Never worn or tried on. I wrote the company an email calling their customer service 'despicable'....not to mention the rough texture of the material used...what ever happened to soft pyjamas for kids??? And guess what? absolutely no response. Canadian customer service is deplorable. I refuse to shop with them again and have every intention of telling anyone I know not to shop with them. Goodbye
By c S.
Response from Lazy One· Oct 19, 2026
We're sorry about how your returns were handled at the mall pop-up stores. The Canadian pop-ups were run by LazyOne Canada, a sister company that used our designs but was run separately from LazyOne in the US. That company has since gone out of business. We appreciate you sharing this, and we're sorry it soured you on a brand you used to enjoy.
I love my two Lazy One nighties. They're comfy, and the material is of good quality and doesn't shrink when washed like most of my other nighties. I wouldn't hesitate to buy again.
By KAREN
I have been ordering pajamas from this company for about 6 years. For the first few years it was amazing; customer service, size and quality of the pajamas, etc. about 2 ish years ago the quality of the items went downhill BADLY, as did their customer service. The pajamas started fading and shrinking after the first washing, and the sizes misleading. I needed help from customer service on occasion and it was a nightmare. If I could even get someone to respond, they were extremely rude. They abruptly stopped accepting discount codes on clearance items (without warning) and were extremely rude when I inquired. I bought a set of pajamas for a friend recovering from surgery last year, and they were WAY too small on her, despite having previously owning the same exact size and not gaining weight. I ordered women’s regular fit (specifically the “eggs-hausted) set size XL, and they came with a juniors size XL tag. I inquired and was told the juniors size is their “fitted” style. How confusing is that?! And it clearly said women’s fit on the website, not juniors or fitted. They didn’t care and would not exchange or accept a return. This used to be a great company with amazing products and outstanding customer service. No more! Did they change owners? I refuse to buy their overpriced, now “low quality”pajamas ever again.
By Michelle
