laytrip.comReviews of laytrip.com

Response from laytrip.com· Aug 6, 2024

Dear Naje, Thank you for your feedback. We apologize for the inconvenience you experienced. Our records indicate that the card used for your reservation was reported as stolen. As a security measure, we reached out to you to request additional information to validate the card ownership but we did not receive a response. Unfortunately, this led to the cancellation of the reservation. We take security very seriously to protect our customers. If you believe this was an error, please contact our support team directly to resolve the issue. Sincerely, Laytrip Team

Response from laytrip.com· Jul 26, 2024

Hi Masa, We've checked your booking and see that we only charged your payment once. If you still see any double charges, please email or chat with us. Our agents will review and confirm any necessary refunds. Hope this helps! Sincerely, Laytrip Team