Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
735 reviews
Layla GrayceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We have more than an interest in interior design — it's a passion. We live for curating beautiful home decor, promoting the latest designer collections, and dreaming about how to make our homes a greater source of inspiration and harmony.Dreams don't have to stay dreams. That idea is the core of the Layla Grayce philosophy and should be the core of yours, too. We know that the only thing better than daydreaming while looking at gorgeous home decor online is coming home to see it in your living room.As a dedicated community of designers, bloggers and home decor enthusiasts, we understand the importance of building a space you can proudly call home. We're so excited to help you build yours.
Layla Grayce (laylagrayce.com) has 735 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
735 approved reviews, newest moderated first
Very helpful customer service, quick shipping, great product.
By Teresa
Response from Layla Grayce· Jul 22, 2026
Thank you for taking a moment to leave us a review Teresa, we're so happy you gave us a shot! - The Layla Grayce Team
Ordered my carpet runner and it arrived quickly, packaged professionally and stressless delivery. No problems at all!
By Unique
Response from Layla Grayce· Jul 16, 2026
Thank you so much for taking a moment to leave us a review, we hope you love your new rug! - The Layla Grayce Team
Shipped quickly and the delivery was great! I would purchase other products from Layla Grayce for sure
By Christiann
Response from Layla Grayce· Jul 13, 2026
Thank you for taking the time to leave us a review Christian, we hope to get to work with you again in the future! - The Layla Grayce Team
Terrible return policy. They are charging me $400 to return a $1000 item. No other luxury retailer has such a policy. At most return fees are $40-$100. Avoid at all costs.
By Regina L.
Response from Layla Grayce· Jul 9, 2026
Hello Regina, I’m sorry to hear about the frustration with our return policy and the costs associated with your return. I took a moment to review your order, and the return freight quote we received was about $250. Because this item is too large to ship through a standard ground carrier like FedEx or UPS, it has to move through an LTL freight carrier, which is unfortunately much more expensive than a typical parcel return. As outlined in our return policy, remorse returns are subject to return shipping costs as well as a 10% restocking fee. That said, you are always welcome to use your own carrier instead of the quote we provide. In most cases, our negotiated freight rates are lower than what customers are able to obtain directly, but we absolutely want you to have that flexibility. I do understand that return freight costs can be frustrating. However, in situations where the product arrived as ordered and there is no defect or damage, the return shipping costs are the customer’s responsibility. We simply aren’t able to absorb those carrier charges on the customer’s behalf for a standard return. - The Layla Grayce Team
Decided to revamp my bedroom, and I got the bed and nightstands here! It was late for a few days, which scared me, but it was well worth everything!
By Kaida M.
Response from Layla Grayce· Jul 6, 2026
Thank you so much for the review Kaida, we're glad you love your nightstands and bed! - The Layla Grayce Team
Product wasn’t the same color as stock photos. Wouldn’t allow a return unless I paid close to $1,000 in return fees. Horrible customer service, don’t recommend buying from them.
By Kayla
Response from Layla Grayce· Jun 30, 2026
Hey Kayla, We’re sorry the stools were not what you expected. The frame finish is listed as gunmetal in the product details, though we understand that it can look darker or closer to black in some photos depending on lighting and screen settings. To confirm I show we did approve the return request. Since the stools arrived as ordered and the return was requested based on preference, the return freight would be the customer’s responsibility. I also wanted to make sure there was no confusion regarding the quoted cost, so we reviewed the email correspondence and the carrier’s estimated return freight for the six stools was approximately $400. I would be happy to have one of our managers touch base with you as well just to ensure everything with the return was handled correctly and see if there's anything else we can do to assist here. - The Layla Grayce Team
Great selection of items; easy to order; great communication throughout. Terrific delivery.
By Maria
Response from Layla Grayce· Jun 30, 2026
Thanks for the review Maria, we're happy to hear you had a great experience! - The Layla Grayce Team
The whole experience was a dream. The artwork is so beautiful. A+++
By Janet
Response from Layla Grayce· Jun 17, 2026
Thank you for the review Janet, I'm so glad to hear you had a great experience working with our team! Enjoy your new artwork and please let us know if we can ever assist again in the future. - The Layla Grayce Team
