Great customer service
Customer service very helpful in answering all my questions.
By Anonymous
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
735 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We have more than an interest in interior design — it's a passion. We live for curating beautiful home decor, promoting the latest designer collections, and dreaming about how to make our homes a greater source of inspiration and harmony.Dreams don't have to stay dreams. That idea is the core of the Layla Grayce philosophy and should be the core of yours, too. We know that the only thing better than daydreaming while looking at gorgeous home decor online is coming home to see it in your living room.As a dedicated community of designers, bloggers and home decor enthusiasts, we understand the importance of building a space you can proudly call home. We're so excited to help you build yours.
Layla Grayce (laylagrayce.com) has 735 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
735 approved reviews, newest moderated first
Customer service very helpful in answering all my questions.
By Anonymous
The sales person had answers to all of my questions. She seemed most knowledgeable about the merchandise and was generous with sharing details about the chairs that I purchased. Well organized web site. Lots of pictures from different perspectives. The product specifications on the website use most useful,
By Mark
I had to change the color of the last minute. The guy on the phone help me very much.
By Stephen
Easy online purchase. Tracking information quickly followed. My item arrived early and well packaged.
By Randi G.
Listen, I really REALLY wanted Charlie the goose . This was the best price I found, and the shipping was so fast and the way everything was packaged was absolutely done with the most care I believe I've ever seen from any company. I will definitely be buying more . To say I'm pleased is a vast understatement!
By Heather G.
Had a problem with my order being delayed. However the issue was quickly resolved and a credit was offered. Great customer service
By Susan
Response from Layla Grayce· Jan 15, 2024
Thank you so much for leaving us a review. I'm glad to hear our team was able to get this resolved for you in a timely manner!
THIS IS A FABULOUS COMPANY....I ordered outdoor swivel stools - which showed up looking way more yellow than white - they immediately responded to my email, did the exchange in record time and my new ones are on the way. I honestly have never received customer service like this - it is usually a struggle to hear back from an online retailer. I would completely recommend this website to anyone! MAJORLY IMPRESSED! THANK YOU!!!
By robin B.
Great company
By Sommer