Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
735 reviews
Layla GrayceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We have more than an interest in interior design — it's a passion. We live for curating beautiful home decor, promoting the latest designer collections, and dreaming about how to make our homes a greater source of inspiration and harmony.Dreams don't have to stay dreams. That idea is the core of the Layla Grayce philosophy and should be the core of yours, too. We know that the only thing better than daydreaming while looking at gorgeous home decor online is coming home to see it in your living room.As a dedicated community of designers, bloggers and home decor enthusiasts, we understand the importance of building a space you can proudly call home. We're so excited to help you build yours.
Layla Grayce (laylagrayce.com) has 735 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
735 approved reviews, newest moderated first
Furniture was packed extremely well. I was very impressed. Was delivered with no damage.
By Malinda
Response from Layla Grayce· Oct 5, 2026
Thank you for sharing your experience Malinda, so glad to hear everything arrived safe and sound! Please reach out if you ever need assistance. - The Layla Grayce Team
Purchased a $1000 mirror—it ended up not working in the space. Requested a refund within the allowable time frame. They denied the refund request because we didn't have the original box. The agent I engaged with was not very understanding or empathetic about my situation. Will NEVER buy from them again. Too bad because we have a brand new house that needs to be furnished --
By Amy
Response from Layla Grayce· Oct 4, 2026
Hi Amy, I'm sorry this experience was frustrating. Like many retailers, we require original packaging for returns of large, fragile items such as mirrors so they can be transported safely and without damage. Without the original packaging, the item cannot be safely returned or resold in its original condition. This requirement is outlined in our return policy. We appreciate your feedback and are sorry we weren’t able to provide the outcome you were hoping for. - The Layla Grayce Team
Very responsive customer service. When there was a problem they made sure it was handled accordingly. They were willing to place a custom order for a piece not listed on their website. They also always had the lowest price available out of the other online merchants I’d compare with.
By Holly M.
Response from Layla Grayce· Oct 5, 2026
Thank you so much for the kind words Holly! We really appreciate your business and are glad to hear you’ve had a great experience with our team. We look forward to helping you again! - The Layla Grayce Team
Easy ordering process. Free delivery and delivered quickly! Very satisfied with the whole experience. Beautiful piece of furniture
By Jim
Response from Layla Grayce· Oct 2, 2026
Thank you so much for the review Jim, we're glad to hear you had a great experience and love your new cabinet! - The Layla Grayce Team
Great customer service and the shipping of the chandelier was exceptional. Arrived in perfect condition.
By Erika D.
Response from Layla Grayce· Sep 29, 2026
Thank you for leaving us a review Erika, we're so glad to hear you love your new chandelier! - The Layla Grayce Team
Unfortunately, my rug was not the right color. In returning, it was a very simple process with no hassles!! I will definitely be purchasing again in the future.. Thank you for making this a comfortable and easy return!!
By Margaret
Response from Layla Grayce· Sep 29, 2026
Thank you for taking the time to share your experience with us Margaret. We know receiving an item that doesn't work can be frustrating and we do our best to make the returns process as painless as possible. We can't wait to work with you again in the future! - The Layla Grayce Team
They are so difficult to deal with because my order of 2 chairs came with a color that did not match the website description and I decided to keep because I was going to have to pay for the shipping cost for them to be returned...so decided to keep and btw also pay 10% restocking cost. I examined the items and did miss a damaged leg on one and emailed them about a replacement chair...have not heard back...I spent $1,800 on both chairs...very unhappy with this company and will everyone not to order from them...poor customer service.. Pat Reynolds
By Pat R.
Response from Layla Grayce· Sep 29, 2026
Hi Pat, I’m very sorry to hear about the experience you’ve had with your chairs so far. We truly appreciate you taking the time to share your concerns, and after reviewing your correspondence with our team along with the photos you provided, I believe we missed the mark and should have given this situation some additional attention. We do our best to evaluate every claim carefully, but occasionally something can be overlooked. Your feedback gave us the opportunity to take another look, and I’m glad you brought it to our attention. I’ve asked a supervisor to take over your claim, and they have just sent you a follow-up email. We’ll do our best to find a resolution that works for you and, hopefully, turn your experience with us around. - The Layla Grayce Team
Beautiful products, simple ordering process, & fast delivery.
By Kathy
Response from Layla Grayce· Sep 29, 2026
Thank you for the review Kathy, we really appreciate the compliments and are glad you gave us a shot! - The Layla Grayce Team
