LawnGuruReviews of lawnguru.co

7420 E. MI State Road 36 P.O. Box 129, Hamburg, Michigan

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The Fair Hearing score

2.9/ 5

Poor

427 reviews

LawnGuru2.9Poor

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About LawnGuru

LawnGuru makes outdoor home services simple. We connect homeowners with trusted local professionals for lawn mowing, yard cleanup, snow removal, and a variety of other outdoor services.Customers can get pricing, book service, manage appointments, communicate with their pro, and receive photo updates, all from the LawnGuru app or website. Whether you need recurring lawn care or help with a one-time project, LawnGuru gives you a convenient way to get the job done without the hassle of calling around for quotes.Every service is backed by the Guru Guarantee, giving you added confidence that your outdoor work will be completed with quality and care.

LawnGuru (lawnguru.co) has 427 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.

Also known as: lawnguru.co
Website: lawnguru.co
Category: House Services
Location: Hamburg, Michigan
Listed on The Fair Hearing: 2026

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Oct 15, 2026

Extremely Poor Service

My first and only time using this service was very unsatisfactory. I requested to have my yard cut and the person that was supposed to cut it didn't show up plus the money was taken out of my bank account. Service was not complete!! I had to wait a couple days before someone else showed up. The yard was butchered. It had patches of grass not cut throughout the yard, it was not trimmed because the weed eater broke, nor was the grass debris blown from the sidewalk. The cutter said he would come back the next day to finish but never showed. I was very displeased because again money was taken out of my account for extremely poor service. After going back and forth writing emails, sending pictures, and contesting the price with my bank, I was finally given half the payment back a month later. I was so frustrated and disappointed because my dad had just passed and he always kept the yard cut. Through this experience I won't use this service ever again!!

By Marlena

Response from LawnGuru· Oct 16, 2026

Hi Marlena, thank you for sharing your feedback, and please accept our deepest condolences on the loss of your father. We are so truly sorry for the additional stress and frustration this situation caused during such a sensitive time. We want to clarify what happened with your payment and refund. When a provider is en route, the app places an automatic authorization hold to confirm funds, which is released if a service is canceled. While our team offered a complimentary fix it service to correct the lawn, we respected your preference for a refund instead. Our support team attempted to process that refund directly and reached out to you to finalize it, as direct refunds are much faster than bank disputes. However, because a chargeback was initiated through your financial institution, the funds were held by the bank while the dispute process took its course. We always strive to deliver a seamless experience and resolve issues as quickly as possible, and we are deeply sorry for the frustration this process caused you. If you ever have further questions or need additional assistance, please do not hesitate to contact us at [email protected].