laveliya.comReviews of laveliya.com

Response from laveliya.com· Jun 11, 2026

Dear Customer, We are terribly sorry you are this upset and disappointed with the item you received, and we fully understand your frustration. Our store supports formal returns and refunds, and detailed return instructions are available on our official website. We have never refused full refunds for genuine orders, nor do we want any customer to go through the trouble of filing a fraud dispute with the bank. To conduct a full investigation and solve your problem effectively, please share your unique order number together with the photos you mentioned with our customer service team. Only after verifying your authentic order record can we start dealing with your after-sales request properly. We are ready to take responsibility and fix this matter once your order is confirmed. Sincerely, Laveliya Customer Service Team

Response from laveliya.com· Jun 11, 2026

Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We provide official return services, and the complete return process is posted clearly on our website. Should you have any objections to the current solution or encounter further issues, please do not hesitate to get in touch with our customer service again, and we will actively assist you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team

Response from laveliya.com· Jun 8, 2026

Dear Customer, We sincerely apologize for the unsatisfactory shopping experience you had. Our delivery rules, order cancellation policies and size descriptions are all clearly stated on our official page in advance. Regarding the size issue, we set the tailor confirmation requirement to avoid unnecessary disputes, which is our unified process. If you still have objections, please contact our customer service with your order details. We will communicate with you sincerely and follow relevant rules to handle your request. Sincerely, Laveliya Customer Service Team

Response from laveliya.com· Jun 8, 2026

Dear Customer, We sincerely apologize for the unpleasant experience you’ve had. Our return-related fees are clearly stated on our website in advance, which is a uniform rule for all orders. If you have any confusion or disagreement about the charges, please contact our customer service team with your order number. We will check your case one by one and discuss it with you patiently. We respect every customer’s right to appeal and are willing to communicate openly. Sincerely, Laveliya Customer Service Team

Response from laveliya.com· Jun 8, 2026

Dear Customer, We’re truly sorry the dress failed to meet your expectations and you were unhappy with our return solution. We always aim to provide quality items and proper after-sales service. We regret we couldn’t reach a more satisfying agreement with you. We wish your daughter a wonderful prom night and hope you enjoy the new dress you purchased elsewhere. If you have any further feedback, we welcome you to contact us anytime. Sincerely, Laveliya Customer Service Team

Response from laveliya.com· Jun 4, 2026

Dear Customer, Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us. We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us. We look forward to serving you again in the future! Best regards, Laveliya Customer Service Team

Response from laveliya.com· Jun 1, 2026

Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We have shipped your order. Its fabric and appearance are consistent with what is shown on our website. Kindly contact us via customer service or social media if you encounter any problems, and we will do our best to sort things out for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team

Response from laveliya.com· May 25, 2026

Dear Customer, Thank you for providing feedback. We’re glad you’re satisfied with the first dress. We deeply apologize for the delayed shipment of the second dress, as well as the fact that the actual item did not match the description and the size was incorrect. Please provide us with photos of the dress and your body measurements. Once we’ve verified the details, we’ll provide a resolution as soon as possible. Sincerely, Laveliya Customer Service Team