Awesome!
The process was smooth! Each person I spoke with was very kind and helpful. Thank you!
By Colbi W.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
590 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Laurel Road, a brand of KeyBank, provides tailored financial solutions for healthcare and business professionals. By creating seamless online experiences, Laurel Road is designed to help members find financial peace of mind as they navigate their financial journey. All products are offered by KeyBank N.A. Member FDIC. NMLS ID # 399797. Equal Housing Lender. Student Loan Forgiveness Consultations Checking & High Yield Savings Student Loan Refinancing Mortgages Personal Loans Learn More
Laurel Road (laurelroad.com) has 590 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
590 approved reviews, newest moderated first
The process was smooth! Each person I spoke with was very kind and helpful. Thank you!
By Colbi W.
The whole process was totally annoying.
By Lucinda B.
I refinanced with Laurel Road and the process was vastly better then SoFi and Earnest. It took SoFi over 1 month to review my loan application and Laurel Road gave me a better rate and approval within 24 hours. I didn't have time to jump through the hoops of SoFi and I am very glad to have found Laurel Road. I would definitely recommend this company to anyone as I haven't had a single issue with them.
By Valued Customer. M.
Great service and personalized experience.
By Henrique T.
Great experience! Easy to use!
By Holly
Everything was so seamless, support was so helpful, my rates are fair, and the referral bonus swag backpack was an incredibly sweet touch. I'm so glad I went with Laurel Road. Also, the payments have been automatically coming out of my account with ease, and the app works quite well too.
By Nathan G.
The process of consolidating my loans was so smooth and customer service is excellent!
By A. G.
Very happy with the process. I saved >15 years just by paying a little more each month; and a much lower interest rate by refinancing.
By Jennifer Q.