I refer anyone I can to Laurel Road!
I could not have asked for a better experience. I used Laurel Road to refinance my student loans. With all external factors taken into account, they were able to provide me a low interest rate
By Tom
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
590 reviews
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Laurel Road, a brand of KeyBank, provides tailored financial solutions for healthcare and business professionals. By creating seamless online experiences, Laurel Road is designed to help members find financial peace of mind as they navigate their financial journey. All products are offered by KeyBank N.A. Member FDIC. NMLS ID # 399797. Equal Housing Lender. Student Loan Forgiveness Consultations Checking & High Yield Savings Student Loan Refinancing Mortgages Personal Loans Learn More
Laurel Road (laurelroad.com) has 590 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
590 approved reviews, newest moderated first
I could not have asked for a better experience. I used Laurel Road to refinance my student loans. With all external factors taken into account, they were able to provide me a low interest rate
By Tom
The application and submission process was quick and easy and the staff over the phone really took their time answering all my questions and seemed to be really patient compared to Sofi and Citizens Bank.
By Bryant Del R.
Easy to fill out to request loan, but even with a good credit score above a 710 I was denied for a personal loan because I had defaulted on loans which were actually bought by another lender and I got out of default, but it’s not showing on my report. If they took the time to examine the numbers they’d see it matches up that the loans were sold and now I’m current. Don’t waste your time since otherwise my credit is great, but they still denied me.
By Seth B.
I had a really good experience with Laurel Road. I refinanced my student loans and the process was easy, fast, and their customer service is amazing. I highly recommend this company to anyone that is looking to refinance their student loans!
By Andrea K.
Laurel road is saving me thousands of dollars on interest. They are very helpful and eager to assist me in any way possible.
By Nicholas Z.
My experience with Laurel Road was great! Step by step instructions on how to complete everything needed.
By CLM
Extremely easy, seamless transition from our old lender to this one and at much better terms.
By Alexa F.
Laurel Road was an excellent experience from start to finish. We were able to refinance our multiple school loans into one low rate fixed amount and save thousands. Before, the private loan companies would go up on interest rates all the time and I was frightened we would never get out of debt. With Laurel Road, I know they will get paid off once and for all! Thank you Laurel Road!
By A Very Satisfied C.