Prompt response
Prompt response, organized process and user-friendly website.
By Maricelle F.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
590 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Laurel Road, a brand of KeyBank, provides tailored financial solutions for healthcare and business professionals. By creating seamless online experiences, Laurel Road is designed to help members find financial peace of mind as they navigate their financial journey. All products are offered by KeyBank N.A. Member FDIC. NMLS ID # 399797. Equal Housing Lender. Student Loan Forgiveness Consultations Checking & High Yield Savings Student Loan Refinancing Mortgages Personal Loans Learn More
Laurel Road (laurelroad.com) has 590 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
590 approved reviews, newest moderated first
Prompt response, organized process and user-friendly website.
By Maricelle F.
My experience with laurel road was very pleasant! Any questions I had were answered quickly and professionally. I was able to get a really good rate with an average credit score. Have already recommended this company to a couple of friends and one just signed up!
By Kara H.
Best rate I could find, and believe me, I checked a lot of sites. The process was streamlined and easy to understand. Great service!
By James T.
Laurel Road helped my son and I refinance a student loan for half of the interest. The process took a bit long but was thorough and we now have piece of mind with a secure loan.
By Susan S.
Very easy to apply and very responsive with needs and questions.
By Ibah O.
Without a doubt the best experience I’ve had with a refinance. The Laurel Road team is experienced and knowledgable. All questions I had were answered quickly and correctly. Everything was done correctly the first time and the transition was smooth. I have another 10 years with them and have no doubts they will take care of me for the duration. I’m glad I went with Laurel Road for my DDS Degree refinance
By Richard L.
It was super simple! Very competitive rate. Happy with the experience
By Duane I.
Super easy and helpful!
By Karla De J.