Review of Evergreen Cabin in Weaverville, NC
Evergreen Cabin is a charming and clean getaway in a beautiful, serene location near Weaverville. The property was well-maintained, and the amenities provided were adequate, including thoughtful supplies for our dog, which we appreciated. However, I was disappointed with a few significant issues that impacted our stay. Upon arrival on a sub-freezing day, the cabin was only 62°F. It took many hours to heat the space to a comfortable temperature, which was inconvenient after a long trip. Similarly, the hot tub was also cold when we arrived and took overnight to reach a usable temperature, which defeated its purpose as a relaxing amenity for the first night of our stay. Additionally, the appliances in the cabin were very noisy, particularly the refrigerator and HVAC system, which repeatedly interrupted our sleep throughout the night. This was an unexpected frustration, as a peaceful, restful environment is a major reason for choosing a cabin retreat. Another issue was the misleading information regarding the Level 2 EV charger. The charger is not located at the cabin itself, and using it incurs an additional charge, which I found to be quite high. This detail should have been made clear upfront, as it was an unexpected inconvenience. While Evergreen Cabin has potential with its cleanliness and thoughtful touches, the lack of preparation for guest arrival on a cold day, the noisy appliances, and the hidden cost of EV charging were major letdowns. These issues should be addressed to provide a better guest experience.
By Howard
Response from Laurel Mountain Retreat· Dec 10, 2024
Wish you would have contacted us. These things could have been easily remedied had we known they made you uncomfortable upon arrival. The hot tub had been serviced the day before your arrival. Unfortunately, we did not catch that the technician had turned it down. We could have moved you to another cabin where the hot tub was heated up to 104 degrees and ready for you to enjoy. The cabin has a great gas fireplace! It would have heated the cabin up in no time giving the wall unit time to catch up to your desired temperature. A quick flip of the switch is all that is needed. Sounds like you missed the details in our listing about our onsite EV charger. "EV charging is not allowed at the cabin. Please contact us to make arrangements to use our onsite charger (fee)." We have very positive reviews. Our listings include photos and details about the layout of the cabin. We're disappointed you didn't allow us the opportunity to improve your experience.