Customer service is great!
Customer service is great! The products are amazing but sometimes there are mistakes and is when having a great customer service helps. Love everything I’ve gotten from Lastaforest.
By Juan E.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
275 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Premium Coffee Tools For Brarista and Home Coffee Lovers
Lastaforest (lastaforest.com) has 275 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
Showing 119 reviews with 5 stars · Clear filters
Customer service is great! The products are amazing but sometimes there are mistakes and is when having a great customer service helps. Love everything I’ve gotten from Lastaforest.
By Juan E.
A pesar del error de envio en mi caja organizadora, la reposición fue hecha, gracias por hacer caso a los reclamos de clientes, excelente servicio al cliente.
By jorge C.
I ordered a crema separator, which unfortunately broke while I was cleaning it. The handle had come loose from the cup; in my opinion, it should have been secured with at least two spot welds. This appears to have been a production flaw rather than an issue caused by Lastaforest. Nevertheless, they sent me a replacement free of charge. I appreciate the way they handled the situation and their customer service.
By Bart van der B.
I ordered a bottomless portafilter, but unfortunately it didnt fit my espresso machine. And where i live it would cost alot in shipping to send it back. But Lastaforest where so nice that i got a refund and didnt have to send the portafilter back. So it was awesome customer service.
By Sebastian F.
Good customer support!
By Vaba
Products are well made and enhance my morning coffee ritual. Customer service is top-notch. Had a problem with an order, and they jumped in to solve it at once. Very pleased with Lastaforest.
By John C.
I received the wooden scale and damaged during shipment, the customer support promptly helped to send a replacement unit. I am a happy customer.
By CompleteSavings member S.
amazing service, went above and beyond to help me with an issue and ensured I got the parts needed. very impressed.
By l S.