LaresarReviews of laresar.us

Ich habe ein Problem mit laresar elite 3, immerhin noch 6 Monate Garantie, auf Emails wird nicht reagiert. Also Finger weg von diesem Firma.

Awful customer service and non existent

Their customer service is a joke. And that is me being nice. Our vacuum/mop quit working well within the warranty. We contacted the email provided (cannot find a phone number) my husband had to jump through hoops and go back and forth just to get a replacement battery sent to us, mind you it took about 40 days. When that didn't work he had to send pictures and videos to "prove" it didn't fix the problem. Finally after a dozen emails customer service said they would replace the product. Then poof they disappeared and quit responding to his emails. I then took over and emailed from my email. They said they couldn't find any record of communication over my product. When I sent screenshots of my husband's conversations with them they then gave me the run around. Asked me to show proof that my app was updated, video that it wasn't running, proof the battery didn't work-every email was a new demand from them. As of now( almost July 1st) we still have nothing resolved and it has been almost four months. They should not be operating....

Purtroppo mi aggiungo alla schiera dei clienti che hanno a che fare con un'assistenza clienti che definire vergognosa è ancora poco. Dopo circa un anno e mezzo dall'acquisto nel mio aspirapolvere si sono rotte entrambe le ruotine laterali del blocco spazzola, ho scritto all'assistenza che mi ha risposto chiedendo le foto del danno, dopo avergliele mandate sono completamente SPARITI, nonostante i continui solleciti che ho inviato. Il prodotto sarebbe ancora in garanzia, ma io sarei anche disposta a pagare il pezzo di ricambio, il problema è che non si trova da nessuna parte, quindi io ho un prodotto che probabilmente dovrò portare in discarica. Che sono vergognosi l'ho già scritto?

Laresar stopped making the roller brush for the Laresar Grande 1 robo vacuum so the vacuum is useless. I contacted them and sent them photos and videos at their request. They drug the email conversations out past the two year date and then stated that it was now past the warranty date and that they were not going to replace my vacuum because of that. When I sent them a copy of my first email, which was 4 months prior, they began ghosting me. I jumped through hoops to send them what they requested to be ignored in the end. It’s too bad because I gave them a great review, I really liked the vacuum.

Finger weg von der Firma! Die Produkte sind minderwertig! Und die Firma bietet einem kostenlose Garantie und Ersatzteile, sogar Erstattung der Kaufpreis für 5-Sterne Bewertung auf Amazon. Und Achtung!! Die offizielle Emailadresse von der Firma auf Amazon ist die französische Webseite von Apple!! Mehr dubious geht nicht, oder? Bin wegen der vielen positiven Bewertungen auf Amazon reingefallen!!! Und habe den Fehlkauf gemacht!!

I purchased Laresar L6 Pro. I wrote that I was having a problem with the battery and they said they would help me. I couldn't communicate for a while. After a while the battery is completely dead and I can't access it. I wrote to Amazon support line, they sent me an e-mail stating that the store does not exist and that they cannot help. The device has a warranty, but there is no contact person to reach. Terrible stay away.

UN FURTO - LA MIA ASPIRAPOLVERE È OFFICIALMENTE IN GARANZIA L'HO AQUISTATO TRAMITE IL SITO MANOMANO .... L'AZIENDA LARESAR IT NON RISPONDE SONO 13 GIORNI CHE MANOMANO MI SCRIVA MAIL IL PRODUTTORE RISPONDERÀ ENTRO 48 ORE ... POI UN ALTRA MAIL .... ENTRO 48 ORE ... 12 GIORNI SONO PASSATI E NESSUNO MI HA CONTATTO. MA CHE GIOCA STIAMO GIOCANDO ... QS ASPIRAPOLVERE MI HA COSTATO €199.99 ..... HA SOLO 7 MESI E MEZZO. E ' UNA VERGOGNA. PERCHÉ NON RISPONDONO? ALMENO DITEMI DOVE POSSO PORTARLA A FARLA RIPERARE ..... TUTTE LE AZIENDE CHE FA MANUTENZIONE/RIPARAZIONI NON LO PRENDE IN CARICA PERCHE NON È UN MARCHIO CHE RIENTRA NELLA LORO LISTA, ANZI LA MAGGIOR PARTE NON LA CONOSCE PROPRIO: "BUTURE" ..... COSA FACCIO?? SONO DISPERATA ? LA DEVO BUTTARE? SARÀ PER QUESTA CHE SI CHIAMA "BUTURE" Nadine Assago disperata