Amazing customer service
Amazing customer service! Very attentive and responsive. Proofs were back to me quickly and they seemed very happy to answer questions and work with me on providing a product of exceptional quality.
By Brian
Thursday, November 5, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
81 reviews
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Lapel Pins Plus (lapelpinsplus.com) has 81 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
81 approved reviews, newest moderated first
Amazing customer service! Very attentive and responsive. Proofs were back to me quickly and they seemed very happy to answer questions and work with me on providing a product of exceptional quality.
By Brian
Outstanding customer service! I always use lapelpins for all my pins, love the quality!
By Gris
Shanna Hillman, was truly awesome to work with! Shanna provided "Outstanding" Customer Service. When I asked for design changes she made the changes within a day and the changes were exactly what I asked for. Additional, she was very prompt when replying to any questions I had and was very helpful. Challenge Coins Plus is luck to have such an outstanding employee as Shanna, Thanks Scott
By Scott
Shanna Hillman has been a dream to work with. We are working on three pin designs and I believe we have had 14 iterations of proofs. Each time we request a modification, they have responded politely and quickly. They have gone above and beyond. Thank you!
By Renee
Hector Gutierrez took exceptional care of us and our organization's order from day one! Despite revisions, multiple emails back and forth, phone calls, and walking us through the ordering and payment, Hector represented Lapel Pins Plus in the finest way! We could not have received greater customer service than Hector Gutierrez! Thank you so much Hector!!
By Uintah Basin FOP Lodge 4.
Hector was amazing and helped me quickly reorder from an order the University I work for had placed several years ago. GREAT customer service!
By Cheryl Boone P.
Hard to believe the level of service! The coins are perfect. Got exactly what we wanted and the value is beyond our expectations. Will be re-ordering!
By Mike T.
Lapel Pins Plus are fantastic to work with and make great pins! Their designers are incredibly talented (and patient) and will make edits until you're satisfied with the results. The pins themselves are high quality and my customers love them. Highly recommended.
By Lauren R.