Lance GlassesReviews of lanceglasses.com

I backed the second Kickstarter campaign and was impressed with the open communication and also how responsive the team were when it came to backer requests (e.g. for sun clips for the metal frames, which were then developed). I now have four (!) pairs of Lance glasses and they are honestly the nicest glasses I've had. Very different to what I'd normally choose but they look so good on me (not bragging if it's true!). Getting lots of compliments on them, and how unique and stylish they look. The lenses are so thin, I've always paid hundreds just for my lenses and they were never this thin and clear. Also love the fade feature on one of my pairs, don't usually wear sunglasses but this is a great option. So pleased I had the chance to back this project and looking forward to the e-shop launching so I can order more lenses etc. in the future. Have already recommended them to several of my friends and families who wear glasses!!!

While I do like the quality of the glasses, their customer service is terrible. Given that the company makes it products off of the back of fund raising, I expected it to take some time for me to receive my glasses. When they did eventually arrive, I was very impressed by the product. However the lenses were not correct and I had to contact them and request replacement lenses. Eventually, 3 months later I did receive some replacements though they were exactly the same type of lenses - which were not what I was supposed to be supplied with with. I finally managed to get the to agree to send me some new lenses, but since then, communication has all but dried up. It is now 40 days since I last heard from Gonzague (their production manager) at Lance regarding my replacement lenses, at which time you told me that I would be sent may replacement unifocal lenses “…in 10 days". One month on and I have still yet to receive any notification at all about where the lenses are, or when I might expect to receive them… During that time, I have sent several emails requesting information, all of which have seemingly been ignored by Gonzague. I have no idea why this is the case - I have been more than patient in waiting for the glasses and frankly their customer service has all but evaporated. All I want is replacement lenses, which according to the package containing more expensive replacement I originally ordered, are worth less than £10. Poor service, terrible communication.

I pledged for 2 pairs in their first Kickstarter campaign, than for 3 pairs in the second KICKSTARTER campaign and finally again 2 pairs via Indiegogo. All 7 pairs are simply perfect: very light frames, what I really appreciate, prescription spot on, very cute sun clips which I ordered on top. Since it was crowd funding , I did not expect to receive the glasses 2 days after pledged..but the delivery of all glasses was within the communicated time frame, excellent !

Excellent quality and very stylish glasses.

Very good quality and outstanding models!

I just got my glasses and I love them!! Can’t understand how you guys do not figure it out with the team. You remember you support a crowfunded project ? Means that it goes with flaws and a lot of pros . Anyway, glad I supported Lance!

I do not trust them. Their behaviour seems unreliable to me, their customers service has sent me back and forth from one person to another without replying for weeks and they haven't solved my issue. They sent me a pair of glasses, after months, with a crooked nose bridge and a dirty frame, very poor quality in my opinion.

If a Zero were possible, that would be my rating. Aweful communication at best. 3 months and still no product or meaningful communication. NOT RECOMMENDED!