It's apparent that they won't give a…
It's apparent that they won't give a refund! After trying to do the right thing with an incorrect address... I immediately notified them and they still screwed it up...
By James G.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
57 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Laluva is listed under Accessories.
Laluva (laluva.com) has 57 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 12 reviews with 1 star · Clear filters
It's apparent that they won't give a refund! After trying to do the right thing with an incorrect address... I immediately notified them and they still screwed it up...
By James G.
i still haven’t gotten my bag! it’s been almost three weeks and nothing. super disappointed and now i’m out $100
By Kayla
Your advertising is deceiving. The quality of your bags are low quality and I would never buy from this company again!! i am trying to send it back and i am having a terrible time getting my money returned.
By Kathleen H.
I did not receive my bag which is disappointing because I’ve ordered from this company before and was very happy to order again in another color, but not receive the purse
By Trice
There was no key sent with my bag for the lock
By Jennifer J.
I ordered one bag a few months ago it took a while to be delivered and I was pleased with the purse. It was cute not the best quality but cute shortly after I started to receive several bags in the mail at a time that I didn't order that I didn't pay for but they kept charging my credit card. I've sent probably a dozen emails still haven't gotten a refund and spent over $100 returning the bags super frustrating. I wouldn't recommend ordering from them. It have been a nightmare.
By nasanicole
This company will not reply to my requests for an EXCHANGE on my dime. If you buy from these people, be prepared to never get any issues resolved. They do not respond to ANY ISSUE. They have all if the fancy legal yap about no hassle refunds and goofy rules. CRICKETS!
By Molly A.
Do not buy from this company. I had the bag for one month the handle fell off and the bottom peg fell off. I contacted the company and they would not replace the bag or make good on it.
By Milissa C.