Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
37 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lakoh is listed under Vision & Hearing.
Lakoh (lakoh.com) has 37 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3 reviews with 1 star · Clear filters
Spam, avoid. I get emails from these saying "you've left items in your cart" but I've never used them before in my life.
By John W.
Response from Lakoh· Sep 28, 2026
Hi! We’re sorry for the inconvenience. We’ve shared your feedback with our team and appreciate you letting us know.
I ordered my glasses on August 20. I paid $23 for expedited shipping since I needed them quickly. The website states 5-9 days. I'm going on 12 days now. Zero tracking information. They give you an untrackable tracking number. So, I went to the website to see how to contact them. I used their chat feature through WhatsApp, Tried calling them, and also tried their FB messaging option. ZERO response on all of them. I bought 3 pair of glasses that I don't even know that I will receive. And if I do receive them, I was ripped off of expedited shipping charges, with no cares in the world from them to even be available to help me with tracking my order. It's a shame because I'm a first time customer, and their glasses seem to be nice, but I may never know. What a bad experience.
By Retail M.
Response from Lakoh· Sep 2, 2026
Dear Customer, We are very sorry for the inconvenience this may have caused you. We noticed that your package was marked as delivered on September 2. Could you please let us know if you received it? We’ve also sent the delivery photo to your email for reference, so please check your inbox.
Was never updated on shipping from CHINA. Randomly showed up at my house. The Kail frames were VERY SMALL AND probably do NOT fit normally on any face shape, I can now see how they enlarged the frames for the pictures online. You get what you pay for…I will never order from here again.
By Brooke
Response from Lakoh· Aug 24, 2026
Hello! We’re truly sorry to hear that your experience with us wasn’t as smooth as it should have been. At Lakoh, we always want our customers to feel happy with both their glasses and our service, and we regret that we fell short this time. As a small token of our apology, here’s a 30% off coupon code: Lakoh-30OFF — you can use it on your next purchase. We hope this makes your next experience with us much better. If there’s anything else we can do to help or improve your experience, please don’t hesitate to let us know. 💙 Warm regards,
