Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
17 reviews
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Lagonshop (lagonshop.com) has 17 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
17 approved reviews, newest moderated first
Do not buy from this company. I’ve been waiting 6 weeks for a product with zero shipping updates. They are either a scam or completely incompetent. Even with bad weather their delays make no sense. Either the product does not actually exist or they don’t know how to ship it.
By Lynn R.
They deserve NO stars! But you have to at least choose one star to submit a review. I ordered on 11/2, a Thanksgiving loteria game, and here we are 12/11, still no product. But they sure as hell took my money!! When I emailed customer support requesting a refund I was told they won’t refund and asked me to continue to wait. SCAM!! DON’T ORDER FROM THIS COMPANY!! SCAM!!!
By Ere G.
Horrible, will not refund and never got product.
By Erin C.
I would give it zero stars 2 months of shipping and all they say it takes a while to be shipped. don't buy from this place worst experience i have ever had.
By scott
This shop has the worst customer service I have ever experienced and I live in the US where most customer service is bots. I ordered something, an advent calendar, in October. By January 3rd they finally shipped it, but shipped it to the wrong address in the complete wrong state, claimed that I got it when I argued with them, and then successfully blocked my dispute with PayPal when I tried to get a refund because they keep claiming it was “delivered”. It was not delivered to me, and also took 3 months.
By Juliana K.
This shop is a scam. I ordered the "Heroes of Barcadia" complete game with an expansion. All they sent was the expansion, which is not even the actual game. It is a knockoff version of terrible quality. I'm now out $50. It took well over a month to receive it. Stay away from this shop!
By Christopher C.
Ordered a complete game, which is the only version on the site, and received an expansion. Upon contacting them they claimed that it was the product I had purchased but they don't even sell the expansion on the site. Absolute charlatans, DO NOT USE THESE FRAUDSTERS!!!!!
By Adam J S.
I purchased an advent calendar to be a gift for 2024 Christmas. I purchased it end of October/beginning of November. Plenty of time for this to be shipped, right? Nope. It didn't arrive till the end of January 2025. I thought it was lost in the mail. Having not received the gift, I asked for a refund. I was refused a refund. Every time I emailed explaining the situation, the only response I got was "Your package is in transit." No apology, no effort to make the situation right. They claimed it was the shippers fault, not theirs. No refund. So thank goodness it arrived, right? .... It was sort of as advertised... There were 24 books. They cannot be hung as ornaments. The books are totally different than what was pictured. Add to this: Each book is filled with text, but it's not the text of the different book titles. ITS THE BIBLE. IN EVERY SINGLE BOOK. This was the worst gift I've ever purchased. Do not buy from this vendor. They are crooks. If zero stars was an option, I'd choose it.
By E F.
