Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
141 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Ladypromdress (ladypromdress.com) has 141 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
141 approved reviews, newest moderated first
Poor communication skills they are a rip off they take the money off your card ASAP. Do not send you a confirmation number. It’s been four weeks never received a confirmation number about my order so I request a refund. I still haven’t received a refund. It’s been over 45 days. DONT BUY FROM HERE SCAMMERS
By Ann
This company slayed my daughter dress. I would refer them to anyone that's willing to trust my judgment
By Corina G.
The company has very selective communication. I ordered a custom prom dress and some how the sleeves were entirely too short. I immediately notified the company upon receipt of the dress and I've been jumping through hoops with this merchant to resolve the issue.
By Shavon P.
When asking for return and just one size larger-they want to only refund 20%. Poor customer service and expects brand new product returned for little returned monetarily
By Elizabeth C.
This company is absolutely terrible. You pay for your size and they email you asking if you still want the dress you just paid for. They ask for your measurements and then tell you it’s an extra fee. When I got my dress it was extremely too big and they just told me to get it tailored and offered no type of reimbursement or how we can work anything out. They tell you to spend more money somewhere else when you can do that to begin with and leave them completely out the picture. When you post reviews on their page of course you can’t see the complaints. They It’s a waste of time and money. Do NOT spend your money or waste your time!!!
By Debbie S.
I got my dress custom made and it’s everything i could’ve asked for. it only took about a month to get here which isn’t bad at all! they made my dress perfect and just for me 10/10
By melissa E.
The prom dress we purchased was absolutely stunning! Thank you for creating such a beautiful dress that made my daughter look and feel amazing on her special day.
By Dhaima T.
This company literally ruined my wedding experience, paid for a dress that was supposed to be made to order but was actually NOT. Unable to return, unable to get a refund, unable to get a replacement. Spent $200 for them to send me a dress that is nothing like the one pictured. After like 3 weeks of emailing customer service they offered me a $47?! DO NOT BUY WEDDING DRESSES FROM HERE UNLESS YOU HAVE A EXTRA $300 FOR ALTERATIONS
By Kalyiah W.
