Lacy HintReviews of lacyhint.com

Response from Lacy Hint· Mar 17, 2022

Mark, I am sorry about your experience. Your order indeed took longer than estimated. We do send delay notifications if they happen on occasion. I apologize it wasn't a top notch communication on our side this time. We are always trying to improve its efficacy.

Response from Lacy Hint· Mar 17, 2022

Thank you Robert!

Response from Lacy Hint· Mar 17, 2022

Thank you for your feedback!

Response from Lacy Hint· Mar 17, 2022

David, we have never received any message from you with a question about your order. The items ordered from Custom Order category take from 14 to 30 days to be delivered as they are pre-ordered and made specially for you. The information about the estimated delivery time is ALWAYS displayed on the product page in green color. We additionally send an introductory email reminding of the delayed delivery in case a customer had missed this information anyway. I am sorry for your frustration, but we are trying to make multiple attempts in making sure this information is clear.