Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
56 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Labhairs is a professional wig company more than 10years, we have our own factory, provide all kinds wig items such as undetectable top swiss HD lace wigs with clean hairline&clean bleached knots and high thickness, frontal, closure, hair bundles, and more. We provide customized service, you just need to send us a picture of the wig you want, we will customize it for you.Customer satisfaction is our biggest goal, we provide 30 days without reason return and exchange service, any questions please feel free to contact us!
Labhairs (labhairs.com) has 56 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12 reviews with 1 star · Clear filters
a rehash of the scam company EverGlow - DO NOT BUY
By Natasha
Response from Labhairs· Mar 31, 2026
Really sorry for the inconvenience dear, no worry we provide 30days no reason return&exchange service, any problem pls feel free to contact our customer service email: [email protected], our customer supporter will solve for you asap.
It does not work…. My wig does not in place, it just slides around and I had to keep pulling it forward, the one day I wore it… smh
By akia M.
Scam! The wigcap is sooo tiny it doesn’t fit my head. Secondly the description says one size fits all but it does not fit all. I don’t know who is buying these wig caps but all the reviews must be fake. To try to return is costing more than the actual item, wasted my money. Avoid don’t buy!
By Lindi S.
This company is very unprofessional! Sarah seem not to even understand emails and she is the direct contact! I have been emailing for a week straight and still Sarah does not give me the return shipping address she just says “ return to the Ca warehouse NEVER giving ME the Ca warehouse address. ALL return addresses should be listed on there site so customers can know it instead of going back and forward with Sarah just to get an address. NEVER again
By Lakesha W.
THIS UNIT WAS THE 2ND WORST FROM A COMPANY.// TANGLED & MATTED ALL THE FREAKING TIME....NEVER AGAIN!
By JAE S.
The wigs are cheap doesn’t last. The wigs sheds and uneven short hairs can be seen on many of their wigs. After you wash the wig, this is when you can tell they use cheap hair. It’s not 💯 human hair. Ali’s poor customer service. When you try to return the wig. They stop replying to you. You hen file a claim against the company with PayPal to get your money back. I would advise don’t waste your money and time using this company. Quality isn’t good.
By Felicia A.
I purchased a wig from labhair and they never send me the tracking number and when I reach out to them they finally send the tracking number and the wig was deliver which I never got…They told me they will send me another wig and I told Sarah when u send the package make sure and send me the tracking number…Sarah send the the tracking number Thursday night 10pm when I got up Friday morning l saw the email…When I track my package it said my package was deliver at 3:36pm to my address when I live in a building and I had no time to track the package to make sure I got it….So now I’m out of $135 for a wig that I never received…I had to file a claim with my bank….Labhair are frauds and very unprofessional
By easytwoo J.
I ordered a wig from Labhairs; after checking the wig out, it was just not going to work for me. I emailed their customer service just like it advises on their website to return it, this was on March 28th. Customer service was quick to respond, communication was great until it wasn't. I emailed them April 30th to check the status of my refund since I had received confirmation from USPS that the wig had been delivered to them on April 20th. I received a reply from them that same day indicating that they were on "holiday" and "will check with our Ca warehouse colleague once confirmed will refund you asap". I have sent two follow-up emails (May 5th & 9th) but have not heard anything back from them. Hopefully if/when you buy a wig from them, you love it, because returning it to them is a pain. As of today, there has been no further communication and no refund.
By Betty D.
