LabReviews of labcorp.com

I made an online appointment 6 weeks in advance. I was prompted to enter all my insurance information. Appointment was accepted and confirmed. When I arrived, I tried checking in with the QR Code supplied in my confirmation email. Scanner did not respond to QR Code - I had to re-enter my personal data and driver's license at scanner. When my name was called to go in, I was told ONLY THEN that Lab Corp doesn't accept my insurance and I would have to pay their fee for the labwork. I declined and left - upset. I'd like to know why my insurance information was accepted when I made the appointment.

Worst customer service I’ve ever experienced..they are so unhelpful and act as though it’s a bother to them to even speak with me. And it’s not just one service representative…it’s been on multiple occasions

I sent a lab specimen (a cup full of 15” roundworms) to be tested. I had evacuated the worms the previous morning and refrigerated them until I could get to Patient First to have them tested. The Lab Corps results came back negative for parasites and/or parasite eggs. Also, the previous year, I went to Patient First to test my stool for parasites/eggs and that test also came back negative. Clearly, Patient First and Lab Corps are not doing their job. I’m not paying for the latest lab results, either. Last, I’d have to get my lab results to provide the exact date, but the date provided is an approximation. Parasites are the primary cause of most (if not all) cancer, so both Patient First and Lab Corps are both engaging in willful negligence and attempted murder.

I have contacted Labcorp multiple times about a bill from November 2022 that my insurance paid IN FULL. Despite my insurance contacting them and sending them the EOB showing zero balance, they continue to send us bills for the FULL AMOUNT, not even reflecting what my insurance paid. I have contacted them MULTIPLE times and they say they will change the account balance to zero to reflect the EOB but it never happens. Do NOT use labcorp. they are very unethical and disorganized. You will spend lots of time disputing billing errors. This is an absolute nightmare.

Labcorp was going to send my account to collections despite receiving payment from my insurance company that left my billing balance at zero. Billing department representative was also extremely rude and unhelpful. Had to call my insurance company and have them call Labcorp to get the issue resolved. Even when insurance company was on the line with me billing representative was rude until Aetna threatened to file a provider report. This company should not be providing medical services.

The MLK one in Tampa so unprofessional. Made appointment and received multiple confirmations reminding me and sending instructions, just to drive all the way there and see a sign in door that they are “temporarily closed”?

Labcorp has lost my test. I will be checking with my health insurance company to make sure it wasn't processed. I have emailed twice for a test that was taken 4/28/2023. I had two separate scripts and only one was processed. They were quick to remind me when I owed them for a past test, which is the joke of this. I would appreciate if they only give me the test so I can actually follow up on a VERY serious medical issue that the test was for. They are afraid to respond, that it was lost, so I'm not getting any response back.

I had bought a test from the Labcorp website on Thursday May 11th, 2023 and then called the contact number on the Labcorp website and scheduled a 9am appointment for Tuesday May 16th, 2023 at this Labcorp facility inside of the Walgreens. I received a confirmation email, as well as, a schedule request number and appointment number. I show up at 9am and check in at the kiosk and wait patiently. About 30 minutes later, I ask the lab tech about how long until my name will be called because I had a 9am appointment and have been waiting for over 30 minutes (I showed her my confirmation email). She told me that she didn't have an appointment for me in their system, but will have someone look into it. About 15 minutes later I still have not heard back from any of the lab techs. I walk back up to the Labcorp door and ask if they found anything. She told me someone is looking into it (but how long does it really take to look into something of this matter). I then ask to speak to the person "looking into this". The lab tech brings me into their room and ends up calling their Labcorp headquarter's number and then hands me the phone. I explain the situation, give my schedule request number, and the lady on the phone says she will have my orders for the test "sent right over". In my head, this should take maybe like 5-10 minutes. I wait back in the waiting area and 40 minutes go by, still no word from any of the lab techs. It's 10:40am now. I advised the lab techs earlier that I was going to have to leave for a work meeting at 11am so I tell them again at 10:40am. I come back after my work meeting at 11:45am and ask the lab techs if they have received my test order papers yet, still nothing received. I ask the lab techs if they could call their Labcorp headquarter's back and see what is going on. I wait 10 minutes and no word from the lab techs. I call the customer service number for Labcorp and the guy that answered (David Orzoff) was the same guy who scheduled my appointment last Thursday. David asks me to hand the phone to one of the lab techs. David gets the email and fax number of the lab techs and emails/faxes my test order forms over in 5 minutes (David Orzoff was very helpful). They finally get my order forms around 12:10pm (over 3hrs after my original scheduled appointment time). I wait patiently for them to call my name, but they keep calling other people's names one after another. I wait 30 minutes and my name is still not called. I ask the lab tech when they will call my name and she says "I have other appointments I have to get to"... I've been waiting for almost 4hrs and she tells me she has other appointments first (people who have been waiting for like 5 minutes). Finally, around 1:10pm they call my name and I get my test taken care of (my test was a simple swab and took like 10 minutes to be completed). I finally leave the Labcorp around 1:30pm, over 4 hrs past my 9am appointment time. Even though I was very upset, and I mean very very upset, I remained calm and understanding through this whole frustrating situation. Yet, there was no apology or empathy given towards me through this whole encounter. Not to mention, I was there with my 1.5 year old son this whole time trying to entertain him inside of a Walgreens. I am very very disappointed with the service and wish I could rate it lower than 1 Star.