LabReviews of labcorp.com

The LabCorp at 4601 N. Congress Ave., in West Palm Beach, Florida has completely failed in customer service. I scheduled my blood test weeks before my doctor's appointment next week, just one floor above their facility. Despite being a long-time patient with Lab Corps, when I arrived for my 7:30 am appointment, they had not informed my doctor about missing paperwork and failed to notify me until I arrived. Their response was inadequate, insisting there was nothing they could do. The had my insurance information and my information. They could have charged me and refunded me after they cleared everything with my insurance, but the woman behind the desk refused. They could have charged mu insurance company after the doctor gave them clearance, and charged me if they couldn't get clearance. They refused to do anything and everything. Lab Corp didn't want to be bothered with serving me as a customer. This is unacceptable, especially in an era where AI and digital systems should streamline communication. I strongly advise against using this LabCorp location.

online payment portal is terrible...ALWAYS "unable to process your payment at this time. Please try again later." This firm is a joke!! They should be heavily fined or banned from working in the healthcare sector. How can any firm survive with a 1.4 review score. We need more competition!

I went to the Labcorp location at Bastyr in Wallingford, but the machine used to check people in wasn’t working, so I had to drive to the Northgate location.(I was told ID wasn’t required when I placed the order.) I left a urine sample in a container they gave me with my name on it, in the bathroom, as instructed. After a week they said they never received it and I had to return to the lab.

I have been trying to contact them for a couple of months to gain access to my account (I switched phones and didn't know that I cannot log in without okta verify which you can't get to work without your old phone). I have filed a complaint with the BBB because I am so frustrated with LabCorp. DO NOT USE THEM if you can.

Terrible. Understaffed and employees are leaving. Labcorp greedy company.

Only one tech was working. Last minute call to cancel working. Not a strong work ethic at this lab.The one tech was wonderful and overworked. I had a 9 am appt and someone had been waiting since 8 am for a blood draw. Now I’m waiting for results!

Previously, I have complained about the general confrontational attitudes of staff and dismissive and abusive behavior toward the elderly at the Napa 3448 Villa Lane site. This coupled with card readers that are often out of service, cannot read cards properly, and long waits even when you arrive early and secure the #1 thru #3 position in line are commonplace at that location. This morning, I arrived there at 6:13 AM only to be curtly advised by the entering staff person at 6:30 AM (opening time), that as of last month the site no longer takes walk-ins and appointments are required. (No sign posted on the locked gate letting returning clients know.) There were two of us there and we were referred to a nearby Labcorp at 1100 Trancas Street. I arrived there at 6:35 AM. That site opened at 7:00 AM. Only one person was present to service approximately 15 people already in line. I was seen at ~7:23 AM and out by ~7:38 AM. The one person present had to register clients and then take their specimens. She was polite and competent but CLEARLY overworked. When I left, there were roughly 20-25 people spilling out into the hallway waiting. Several of the folks waiting this morning claimed that they had reported with appointments the day before to find the office closed during business hours because the person reporting for work did not have their key and it took roughly 4 hours to find the building manager to open the door. Enough is enough. I feel sorry for the polite, effective young woman at 1100 Trancas Street who has to work under those conditions and the clients who have to wait. I understand that Quest Labs (also nearby in town) takes people more efficiently, has more staff, and does not curtly turn people away. Unfortunately, they open an hour later so today I had planned to be 1st in line at the Villa Lane Labcorp. Recently, my physician down the hall from Labcorp advised me of how he drives down the street to Quest as opposed to walking down the hall to Labcorp. So I do not consider the above to be an unreasonable report. I announced this fact to all those folks in the waiting room and in the hallway as I was leaving. This smacks of corporate greed and uncaring management. As a former successful local business owner, I will be urging my friends and neighbors to speak with their wallets and explore Quest Labs. In my opinion, Labcorp does not deserve to remain in business in the Napa area.

If I could I would give 0 stars. You pay the bill and then LabCorp sends you another bill because they say you haven't paid the first one!!! Garbage company, avoid!!!