Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
246 reviews
FlatFairSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FlatFair, as its name implies, strives to provide quality home furnishings to all parties and anyone else who’s looking for terrific value and great service! Its team can be reached at [email protected], Live Chat, 844-FlatFair from 7am to Midnight, PST, Monday - Saturday.
FlatFair (la.flatfair.com) has 246 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
246 approved reviews, newest moderated first
it's been a month that I paid my item but I never received nothing yet and they're
By Elhadi B.
Response from FlatFair· May 17, 2017
The item is currently not available and will be available by the end of June. CX agreed for a refund and it was made yesterday. Thank you
I order a bed was not in Stock so I waited to it was in Stock got a email saying my Bunk bed will be ship I didn't order no damn Bunk Bed smh no one pick up the phone horrible service
By Akeem B.
Response from FlatFair· May 24, 2017
Yes, your purchased is for a bed not for a bunk bed. We apologize for making you confused. Thank you. Flatfair.com
The bedroom set is beautiful.
By Ray
I ordered a bed 3 weeks ago and have not received it! Emailed a delivery date and it was never delivered. Now I am going through my credit card company to ensure I receive a full refund!!!! Company said I received it today on this website and I have not, nor have I received any response to my emails inquiring on my order!!!!! Where's the order Steven?????? I've called their telephone number and no one answers!!!!
By Disgruntled C.
Response from FlatFair· May 9, 2017
Hi, We are sorry for any inconvenience that this may have caused you. Your order had been delivered to you already today. Best regards, Steven
I ordered a big order many items more then two thousand dollars. Most items came at time and had good experience at first. But the rest of my items didn't come and the company sent me a receipt saying that the items were delivered in side the home. I was home that day waiting for the delivery but no one called or came. Update note today: After I reached to the customer service (the good thing is that they always reply and take care of responding in short time). A couple of days they called and confirmed the delivery date and time. Driver came on time. All my items were well packed and not damaged. I was worried but now that ireceived everything I'm so happy and very pleased with their customer service.
By Djodjo
Response from FlatFair· May 9, 2017
Hi Djodjo, Please expect your order to be delivered tomorrow. Thank you. Best regards, Joanna Y.
Price was good but after 8 days I still dont have my furniture and no delivery date in sight. Ive been charged already but told furniture isnt in the warehouse. Unable to give me any answers so far. Just being told someone will email me. Hopefully something changes and I can change my review.
By Shelby
Response from FlatFair· May 1, 2017
Hi Shelby, Our standard delivery process is 2-3 weeks. As checked, your order will be shipped this week. Please wait for our email for your tracking/ shipping information. Regards, FlatFair CS
They answered my calls and replied to all of my emails without long delays!
By Mauricio
I placed order 100030835 2 months ago but still have not received my furniture. At least they never charged me for it, but they shouldn't keep the order pending if they do not have the product in stock. Waste of my time.
By Jenny S.
Response from FlatFair· Apr 28, 2017
Hi Jenny, We're so sorry to hear about the trouble you've had with your order. One of our customer support will be reaching out to you shortly. Best, FlatFair
