Great prices and easy ordering
Ordered two recliners at a very decent price.
By Laurie
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Poor
246 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FlatFair, as its name implies, strives to provide quality home furnishings to all parties and anyone else who’s looking for terrific value and great service! Its team can be reached at [email protected], Live Chat, 844-FlatFair from 7am to Midnight, PST, Monday - Saturday.
FlatFair (la.flatfair.com) has 246 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
246 approved reviews, newest moderated first
Ordered two recliners at a very decent price.
By Laurie
I ordered an espresso 3 bed bunk bed 2 weeks ago. It was supposed to be delivered 2 days ago. I received an email asking If I got it or not. I have not gotten it yet. I've emailed them and called them repeatedly, I've even left 2 voicemail messages to call me back. Nothing so far. I've just been ripped off $800.00. I will be reporting them to the better business bureau for sure. Horrible service. I'm extremely disappointed.
By Rachel H.
Response from FlatFair· Mar 14, 2017
Hi Rachel, Apologize for the inconvenience, the shipping company have been trying to contact you, but no one answered. They left a voice mail. Please provide another contact # so I can give to the shipping company. Thank you.
Have been looking for a black or white modern dresser. The combo of both black and white is even better
By Elida
Very please w/purchase! First time I've ordered and I rcvd my item w/free shipping in 5 days and was easy to assemble & great quality.
By Deana W.
I tried calling the customer service number but no one picks up. I have questions on my order but I cant even get a hold of anybody.
By Peter
Response from FlatFair· Mar 29, 2017
Hi Peter, We're so sorry to hear about the trouble you've had with your order. A member of our team will be reaching out to you shortly. Best, FlatFair
After calling all morning, someone finally answered the phone with "Hello?" I then confirmed with this person that I had called Flatfair and asked her to make a correction on my shipping address for an order that had not yet shipped, according to their website. I hope I get my order. I am not at all confident that I will. should have ordered with my local furniture store - with shipping it would have cost about the same. UPDATE - I was NOT contacted about a delivery appointment AND I'm still trying to get my zip code corrected. My order still shows "processing" after thirteen days and the zip code has not been changed.
By cathy
Response from FlatFair· Mar 2, 2017
Hi Cathy, We totally understand where you coming from and we apologize for any confusion that this may have caused. That is why we contacted you today to clarify and to let you know about the shipment. Good thing that you were contacted with the shipping company and set for delivery appointment. We appreciate your patience and understanding. Thank you.
I've been calling, leaving voicemails, sending emails. Ive waited a week for my bedroom set to come in and I call the delivery company they have no idea where the packages are because they haven't received them yet. However online it's states they were suppose to ship it out 2/27/2017. I can't track my package. It's sad I really was excited but now I'm just aggravated
By A. R.
Took forever to checkout.... try to reach an actual human. That was impossible gut sent to a voice mail.
By luzmila
Response from FlatFair· Mar 29, 2017
Hi Luzmila, We're so sorry to hear about the trouble you've had with your order. A member of our team will be reaching out to you shortly. Best, FlatFair