Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
72 reviews
Healthcare Fire Safety Instructors (aka HFSI)Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LA HFSI offers the best fire safety training in Los Angeles, featuring a critical Hospital Fire and Life Safety Course. Our affordable fire training programs can be accessed online, allowing you to learn from the comfort of your own space. Our LAFD certified instructors provide flexible fire training schedules.The Los Angeles Fire Department (LAFD) mandates that all hospital staff complete six hours of fire and safety training once every four years, resulting in the issuance of fire certification cards by Los Angeles City Fire Department certification. This online fire safety certification is essential for compliance.The Hospital Fire & Life Safety Course is specifically designed for healthcare professionals in Los Angeles who may face fire related emergencies in hospitals, skilled nursing facilities, retirement homes, and psychiatric hospitals.Upon successful completion of Blue Card Fire Training LA, participants will receive a BLUE Fire card, valid for four years, or a PINK Fire card, valid for two years. These Online Fire Safety Certification LA comply with the requirements of the Los Angeles City Fire Department’s Hospital Fire and Life Safety Program.Hospital employees must complete a six hour training session every four years and will receive a Blue Fire Certification CardInstitutional Facility employees (ie: retirement homes, skilled nursing facilities & psychiatric centers) must complete a three-hour training session every two years and will receive a Pink Fire Certification Card
Healthcare Fire Safety Instructors (aka HFSI) (la-hfsi.com) has 72 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 14 reviews with 1 star · Clear filters
I CALLE THEIR NUMBER ON THEIR WEBSITE.NO ONE ANSWERED THE CALL A VOICE PROMPT STATWD TO CONTACT THEM TO EITHER TEXT OR EMAIL.I DID BOTH AND NO ONE RESPONDED.THIS MIGHT BE THE WORST AND UNPROFESSIONAL HEALTHCARE EDUCATION COMPANY I HAVE TRIED.
By William B.
This place is a scam. I paid for a class that was supposed to take place July 20th.. they took my payment but never provided the zoom link to the class and when you try calling, emailing, etc there is NO customer support. Highly recommend to not take your class with them.
By Gabriela V.
Response from Healthcare Fire Safety Instructors (aka HFSI)· Aug 2, 2025
Hello Gabriela, I am the son of Brian (owner and teacher) and I regret to inform you that my father passed away on July 4th which is why you never were able to get ahold of anybody. My dad ran this company by himself so unfortunately there was no way to be able to contact everybody until I received his possessions since he lived out of the country. I assure you this business was not a scam, my father took a lot of pride in what he did. I truly apologize for the inconvenience that you had to endure because of this.
LA HFSI is a scam! Booked 4 hour blue fire card training. Spent $50 and LA HFSI didn’t not send me the link for class training on July 20th. Contacted the business LA HFSI several times, but the business didn’t care to respond back. Save your money and find genuine business. LA HFSI is a scam.
By Cari D.
Response from Healthcare Fire Safety Instructors (aka HFSI)· Aug 2, 2025
Hello Cari, I am the son of Brian (owner and teacher) and I truly am sorry for the inconvenience you had to endure. My father passed away on July 4th. He lived out of the country and I just got his possessions so I'm trying to inform everybody of what happened so they don't think my father was a scammer and was ignoring them. I assure you my father loved what he did and I know he would've loved to have your class and assist you in receiving your fire card. Again I apologize for everything and the frustration you must've had. My dad ran this company by himself which is why you weren't able to get ahold of anybody. I
SCAM!! SCAM!! I paid my money to take the online course today (7/20/25). I never received the zoom link to join the class. I left several messages via email, text and phone calls and no one ever got back to me. My class was supposedly scheduled from 5-9pm today July 20th. I decided to google further into this company and that’s when I saw countless others reviewing that they too had been scammed. I have reported them as well as disputed the charges. Unfortunately, I still need to take the class elsewhere as it is a requirement for a phlebotomy program that I am enrolled in. BEWARE SO THIS DOES’NT HAPPEN TO YOU! THIS IS NOT A REAL BUSINESS! SCAM!!! FAKE COMPANY!!
By Evette W.
Response from Healthcare Fire Safety Instructors (aka HFSI)· Aug 2, 2025
Hello Evette, my name is Daniel and I'm the son of Brian (teacher and owner) and I regret to inform you that my father passed away on July 4th which is why you weren't able to have your class. Since he lived out of the country it took awhile for me to get his possessions and I'm doing my best to inform everybody of what happened so they don't think my dad intentionally ignored them. He ran this company by himself so I promise you that I am reaching out as soon as I could. My father very much cared for this business and I assure you he never missed a class and the intention of this business is most certainly not a scam however I understand why you would think so and be upset. For that I truly am sorry for any frustration and inconvenience this brought upon you.
I never received my link to take the class, however, my account was changed and I received a confirmation email. Hear it is over two weeks and still no call, reply or link yet they have my money wow!
By Franchelle D.
Response from Healthcare Fire Safety Instructors (aka HFSI)· Aug 2, 2025
Hello Franchelle, my name is Daniel and I am the son of Brian (owner and teacher) and its with a heavy heart that I inform you that on July 4th my father passed away. He ran this company by himself and I just recieved his possessions so I'm trying to let everybody know of what happened to him so they don't think the worst. I am not associated with this business but upon getting his phone I have seen a lot of people were able to get their money refunded, unfortunately I don't know how they were able to do that because like I said I know nothing about how his business is set up or operates but I hope you're able to get your money back. I have his phone now so if there's any issues please reach out to me as I'm going to look into how to get everybody their money. My dad was a great man and the last thing he would want is for you to be out money for a service that wasn't provided to you. I truly am sorry for the inconvenience this must've brought you but I hope you understand.
THEY NEVER SENT THE ZOOM INFORMATION NOR DO THEY ANSWER TEXT OR CALL BACKS THEY TOOK MY MONEY AND NOT REFUNDING OR RESCHEDULING
By Stacey B.
Response from Healthcare Fire Safety Instructors (aka HFSI)· Aug 2, 2025
Hello Stacey, my name is Daniel and I'm the son of Brian (owner and teacher of HFSI) and I'm sorry to inform you that my father has passed away 2 weeks before your class. I'm currently looking into how to refund everybody but I have seen that people were getting their money back on their own and I hope you were one of them. I am not associated with the business so I'm truly lost with how he had everything operated and my father had protections on everything so I'm doing my best to navigate through this while also dealing with the loss of my father. I truly hope you understand and I am truly sorry for any inconvenience you've had to endure during this time. I just received his property since he lived out of country which is why you haven't gotten a response until now. Again, I truly am sorry to you and everybody else whose going through this as well just as my dad would be too.
My class supposed to be on July 13 5-9pm and I have not received any email or link to the zoom class, I kept calling and also emailed them and 4 days after they still not response to be, it is very bad experience.
By Jessica Vo C.
Response from Healthcare Fire Safety Instructors (aka HFSI)· Aug 3, 2025
Dear Jessica, I am the son of Brian (the owner and teacher) and I'm sorry for your experience but my father passed away on July 4th. This is why nobody ever got back in contact with you since he ran this company all by himself. He lived out of the country and I just received his property so I'm letting everybody know what happened so they don't think my father was ignoring them. I'm truly sorry for the headache and aggravation I'm sure you had during this but I hope you can understand.
I signed up for this class as it is a requirement for my nursing program. I went with this one after seeing some reviews stating it was good. I was instructed to join 10 minutes earlier so I did. Class started at 4 pm, the host never joined. I emailed customer support and they never got back to me. I called their number and NEVER received a call back. They are terrible.
By Alondra
Response from Healthcare Fire Safety Instructors (aka HFSI)· Aug 3, 2025
Hello Alondra, my name is Daniel and I am the son of Brian (owner and teacher) and I'm sorry to inform you that on July 4th my father passed away. He ran the company by himself so that's why customer support never reached out because he was the customer support. I truly am sorry for your experience and I completely understand. He passed away out of the country and I just received his property and its with a heavy heart that I have to inform everybody because I see the comments and while I understand them it hurts because my dad loved what he did and worked very hard to get it where it was today. I truly hope you understand and don't hold any animosity towards my dad because he took a lot of pride in this and you're experience would've been much different if his accident didn't happen. Again I truly am sorry for everything.
