KyteReviews of kyte.site

1. they gave us the wrong key and we had to wait over an hour to get the right one, 2. the car wreaked of tobacco and cheap cologne, 3. they refused to help us get another car (via chat support), 4. when I reached out to email support for help, the chat history was deleted. We gave them several opportunities to make things right, and their only response was a $40 credit toward a future rental. I will not use them again -- I do not recommend Kyte.

Although the rental went really smooth,I was charged afterwards for a 100$ cleaning fee due to "fur/pet hair" ,which is a complete scam/fraud!No pets/animals,fur coats were in the car.Customer service didn't reply via chat appropriate,still no refund for this.Would not recommend it.

Brutal experience. Company to be avoided until they get their act together. Booked a car 6 weeks in advance for my family including a 5 year old, 2 weeks before car pickup get a text that we must validate drivers license. Already on the road, no computer or smart phone, just flip phone. No way to verify, finally get to a computer for mandatory web cam drivers license picture as well as 3 mandatory personal close up pics of my face. Site starts taking pics on its own and so fast that blurs images. Within 20 seconds notified that our booking is cancelled with no explanation or chance to reshoot pics. Customer support says no power to change it as a 3rd Party verification company is involved. Absolute Insanity. Had to book new car with Thrifty Rental last minute for 150.00 More or would have been walking.....Company is Off the Rails.

Thankfully I canceled before even getting started. These guys are a joke. I tried to add a 2nd driver to my reservation and they repeatedly asked for information they already had. "You have that," I said. "Oh, yes, I see that we do." OK, then. "We need this now." "You have that." And so on, and so on... I don't trust these clowns as far as I can throw them.

If 0 stars were possible. My husband rented a car from Kyte. I ended up in the emergency room during the afternoon that he was supposed to return the car, so he could not make it back on time to return the car. He called the Kyte Runner (guy who he was supposed to meet, told him about the emergency, and the guy said that he would check on this for him. My husband also tried over 13 times to reach customer service (the only way that you can reach customer service is through an online chat) and he kept getting disconnected, and then received a message that Customer Service was down. So, we had to keep the car one extra day. We attempted to reach customer service during the chat the very next day, reached no one. Then received two threatening emails from Kyte about us not having returned the car??? We sent multiple emails begging to speak with a live person. They emailed back saying that the telephone number was only for emergencies of accidents or stalled cars...only. We kept sending emails, and finally received the emergency phone number, we called spoke to a real person who said we would be charged almost $185 dollars for the extra day that we had the car because I was in the emergency department, and we couldn't return the car at 4:30. So, we agree to pay this ridiculous $185.00, then my husband goes to meet and return the car to the Kyte Runner that we finally were able to actually speak to. And, 5 days later, they just sent us another threatening letter to return the car that we returned to them FIVE DAYS AGO!!! Now, we have to email this company that lacks morals of any kind, and send them the emails that they sent of meeting my husband to for the return of the vehicle that again took place FIVE DAYS AGO! DO NOT RENT A CAR FROM THIS RIDICULOUS CAR FLYER OF A POOR PRODUCT, NOT AN ACTUAL COMPANY.

Very poor communication. The pickup and drop off staff are unreliable and late. They charge a premium for this service but definitely do not have it down. Customer service is very hard to get in touch with, and they are not interested in resolving their mistakes and shortcomings. Would NOT recommend based on my experience.

They just cancelled my booking without any reason

My Lyft was stuck in traffic so I was going to be 20mins late for my pickup. I notified customer services on the app and had no response. Then the "surfer" called me and said he would leave but another car would come. After waiting 30mins, still no update on the app, I managed to call a human. They said I would have to wait 2hours for another car. I was picking up from a train station not my home. And they charged me another $25. I had to cancel all my plans today. The app and customer services is terrible.