Kyte.comReviews of kyte.com

Terrible customer service. I was sent incorrect codes via SMS and spent my entire holiday trying to unlock a car. After two hours of trying to resolve the issue with no effective assistance from your support team, I ultimately missed the opportunity to travel to my destination. And to make matters worse, you still charged me for the service! This is the worst car rental service I have ever experienced. Extremely frustrating and completely unacceptable. I DO NOT RECOMMEND IT.

Terrible customer service. They will keep charging your credit card weeks after your rental was over with no proof of what these charges are for. I received a charge for $85 three weeks after my rental was completed for an apparent "ticket" i got while driving the car in a "school zone" mind you, this was on a weekend. When I asked for proof, they said they did not have any. Avoid this company at all costs. Do not ever give them your credit card details.

12 days after dropping off the car without incident, I received an email about damage to the car, and my card was charged directly. The before/after photos provided to me as evidence didn't show any clear damage, and instead looked like glare on the driver's side door. I disputed the damage report on the grounds that it wasn't damaged by me, nothing was reported at dropoff despite a walk around, and it took them 12 days to even notify me that the car had an issue. They sent me a new image as proof that showed what looked like a smudge in a different location on the door. It was clearly a scam, so I demanded a refund, but they ghosted me. I disputed the charge with my credit card, but the card denied my claim because of their dubious "evidence" and I cannot appeal. This company is SHADY. Avoid at all costs. I would rate them with negative stars if I could. It's a great reminder to take your own pictures of the car before and after.

Horrible experience. Sent me a car that looked like it had large patches of chocolate or blood stains in the backseat, filthy front seat (gross to the point I did not want to sit in it). When contacted customer service, response was they'll give a new car if I PICK IT UP. First problem: response was received after I returned car. Second problem: people who rent from Kyte usually need a car right away. I had a meeting that I would miss even if they had sent a replacement immediately. Customer service offered a $10 voucher for next Kyte rental. Scammy company with incompetent customer service. Deserves to go out of business, which it soon will.

My experience with Kyte bares sharing. Due to convenience of location and costs, I gave Kyte a "test drive" But for one specific issue, this would have been a stellar review. In fact, I had already posted a glowing review elsewhere. But a serious issue came up. Their reaction was unexpected and unfortunate. Because it's a safety issue, I hope this makes a difference. Up until the return, everything was great but what came next would sour my experience. I rented a 2023 VW Atlas for one day. For one short trip within the city of San Francisco. I had been given a vehicle with 6/8ths of a full tank of gas. Prior to returning it, I noticed that the gauge was too low after driving 26 miles. I called to report this problem. I noted that I had only driven 26 miles at the time of that phone call and that the vehicle needed to be checked. I was already on my way to refuel before returning it. But I wasn't going to pay for fuel that I had not used. According to VW, this vehicle's fuel consumption is 21/25 MPG. It has an 18.5 gallon fuel tank. It doesn't take a genius to figure out that after driving only 32 miles total - as the odometer would confirm, I would have used, at most, just over 1 gallon of fuel. Well, that vehicle used up about 9 gallons of fuel after having driven ONLY 32 miles! That is what I reported when I called. Returning the vehicle was easy. I did explain the situation to the attendants and left somewhat satisfied until... They charged me $54 to refill the tank on a mechanically defective vehicle that was also not new as I was lead to believe. This vehicle was a 2023. Not 2024. So, I wrote to them and explained that the vehicle consumed too much fuel and it must be defective. There is no way a "new" vehicle, in California, is going to burn through 9+ gallons of fuel in just 32 miles. It worked out to about 3.4 MPG! Even the dashboard had shown an average fuel consumption of 14.2 mpg just coming direct from the gas station about 1 mile away! Something is most definitely wrong with the vehicle. Their reply was that they checked the vehicle and did not find any issues with it. So they charged me... Given that VW is actually infamous for this very issue, it seems that the problem begins there. But Kyte only exacerbated the problem by denying it even existed. This could have been a stellar review. It WOULD have been one. It SHOULD have been a stellar review. But to basically call me a liar or ignore me when I called in to report a problem with THEIR vehicle and to actually charge me for something I DID not use, is outright theft. Had they listened and accepted that I refilled only what I used, I would not have been able to sing higher praises. But for this, I am writing to advise everyone to avoid Kyte. Just because you are a young company, doesn't give you an excuse to treat your customers poorly or steal their money. I am going to inform the appropriate authorities about my experience. It's one thing to steal from an unsuspecting public. But allowing said public to operate a potentially dangerous vehicle is a completely different matter. Note to Kyte: When a customer tries to help by letting you know of a serious defect that can cause a fire... LISTEN TO THEM! I stand by my review and given the mileage I put on the vehicle, I am willing to testify under oath if necessary. Thanks Kyte.

Registration was super easy through their app. Check in, hand off, verification, were all super efficient and easy. Car was the new model from this year and came very clean, communication was clear and had fast responses. Would recommend!

i needed a car for a trip to the mountains with my friends & honestly the whole process was a breeze. getting the car for the trip was as easy as ordering groceries for our airbnb. the surfer showed up on time, he handed me the keys, took a few photos and i was good to go. no up charges or upsells, no time wasted. i will be using again.

Ridiculous customer experience. I booked a trip and submitted pics of my license and selfie on September 13. Was told on September 18 that my trip was cancelled because they could not 'validate my account,' which doesn't make any sense. Do they mean validate my driver's license? Identity? Address? How can you validate my Kyte account, I already have one. Anyway I asked why and what could be done about it, and I got a very terse, dismissive response saying it's done by a 3rd party (Stripe) and they couldn't give me any specific info. So incredibly unhelpful. I then looked at their requirements for 'account validation' and I meet, not joking, EVERY SINGLE ONE. I then asked to speak with a manager, and this is real, was given a generic support email address and told to reach out. Is that what you do when a customer asks to speak with a manager? I then sent an email to that address and was told the same stock phrases. I guess it's just an arbitrary process and no one knows why any decision is made. What a bad customer experience.